Store Supervisor - Tom Ford, The Grove

Chalhoub Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health care

Exclusive employee discounts

Remote and flexible working policies

Job summary

Chalhoub Group in Abu Dhabi is seeking a Store Supervisor for Tom Ford at The Grove to lead the store team, drive sales, and cultivate VIP client relationships.

You will oversee day-to-day operations, uphold brand standards, and implement clienteling strategies across physical and digital channels to ensure an exceptional luxury shopping experience.

Qualifications

• Prior Store Supervisor or Store Leader experience.
• Experience managing a team within fashion retail.
• Track record of achieving strong sales, returning clientele and CRM.

Responsibilities

• Lead by example and represent the brand to customers and team members.
• Define, execute and monitor the store action plan to meet sales targets and KPIs.
• Manage the customer database to build relationships and future selling opportunities.
• Share feedback on trends, products and competitors with back-office stakeholders; conduct quarterly SWOT analyses.
• Think hybrid by leveraging in-store and online touchpoints.
• Recruit, develop and retain talents and ensure adherence to SOPs and brand guidelines.

Skills

Fashion knowledge

People skills

Team leadership

Tools

CRM systems

Job description

Job Title: Store Supervisor – Tom Ford, The Grove

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 8 October 2026

Job Reference/ID: 8514625

Job Description / Role:

Our Store Supervisor is responsible for supporting the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.

Key Responsibilities:

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
• Think hybrid by leveraging all type of point of sales online and offline.
• Provide a clear vision to the team about the business and store’s vision and key directions
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.
• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
• Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action.

Experience Required:

• Prior experience as a Store Supervisor, Store Leader
• Experience with managing a team within fashion retail
• Strong experience with managing and growing talent
• Experience with achieving strong sales, returning clientele and CRM

Skills Required:

• Very strong knowledge on fashion, runways and trends in the regional and global market
• Professional, friendly and people-driven

Employment / Job Type: Full Time

Benefits:

• Health care
• child education contribution
• remote and flexible working policies
• exclusive employee discounts

Nationality: Any Nationality

About the Company:

Chalhoub Group is a leading partner and creator of luxury experiences across the Middle East, with a portfolio of eight owned brands and over 300 international ones. Its retail names include Level Shoes, Faces, Tanagra and Ghawali, alongside distribution partnerships with houses such as Fendi, Versace, Swarovski and Sephora.

Company Industry: Retail

Department / Functional Area: RETAIL & DISTRIBUTION

Closing Date: Not mentioned