Staff Solutions Engineer

SupportFinity™; Dubai; On-site; AED 270,000 - 350,000; Full time

Job summary

Kong is seeking a skilled professional to support field sales by helping customers understand the Kong API and Connectivity Management platform in Dubai. The role involves managing client relationships, ensuring customer satisfaction, and creating technical documentation.

The ideal candidate should have over 7 years of software or sales engineer management experience, strong communication skills, and a background in cloud computing and Docker/Kubernetes. Join us in a dynamic startup environment.

Qualifications

• 7+ years of experience in SaaS or enterprise software.
• Ability to lead discussions with Product Managers and Engineers.
• Enthusiasm for fast-paced startup culture.

Responsibilities

• Support field sales and customer understanding of the Kong platform.
• Grow trusted client relationships throughout the sales lifecycle.
• Ensure 100% customer satisfaction with assigned accounts.
• Create technical documentation for implementations.
• Participate in trade shows and field events.

Skills

Software engineer management experience

Strong listening and communication skills

Understanding of cloud computing trends

Experience with Docker/Kubernetes

Experience with APIs

Job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

What You’ll Be Doing

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
• Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
• Support PoCs throughout the entire evaluation process
• Ensure 100% customer satisfaction across the assigned set of accounts
• Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs
• Create technical documentation for DevOps, implementations, and services engagements
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• And any additional tasks required by the manager

What You’ll Bring

• 7+ years of software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
• Solid understanding of cloud computing trends and open source business models
• You are a strong listener and communicator
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
• Enthusiasm for working in a high-profile, fast-paced startup culture
• Experience with Docker/Kubernetes and other cloud native platforms
• Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.

About Kong

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.