Sr. Relationship Officer (Client Services)

National Bank of Fujairah PJSC (NBF); Fujairah City; On-site; AED 180,000 - 320,000; Full time

Job summary

National Bank of Fujairah is seeking a Senior Relationship Officer to manage a designated client portfolio, ensuring seamless onboarding, timely KYC renewals, and high-quality service. The role collaborates with Relationship Teams, Operations, Trade, Compliance, and Credit to optimize turnaround times and client satisfaction.

The role emphasizes governance, risk control, and cross-sell opportunities, with a focus on delivering consistent service across the corporate banking portfolio.

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• Minimum 5 years of experience in banking operations, trade finance back office, or client servicing within corporate or institutional banking.
• Strong understanding of corporate banking products and operational processes.

Responsibilities

• Client Experience & Service Excellence.
• Onboarding, KYC & Documentation Control.
• Portfolio Monitoring & Engagement.
• Cross-Sell Identification & Revenue Support.
• Internal Collaboration & Stakeholder Management.
• Governance, Compliance & Risk Control.

Skills

Client servicing

Corporate banking

Operational processes

English communication

Stakeholder management

Education

Bachelor's degree in Business/Finance

Tools

MS Office

Core banking systems

Job description

Job Purpose

The Senior Relationship Officer is a key member of the centralized Corporate Banking Client Service Pool responsible for delivering seamless, consistent, and high-quality service experience to a designated portfolio of clients.
The role ensures efficient onboarding, timely KYC renewals, accurate documentation handling, and prompt resolution of operational and transactional queries.
By coordinating closely with Relationship Teams, Operations, Trade, Compliance, Credit, and other internal units, the jobholder ensures efficient turnaround times (TAT), strong governance, and enhanced client satisfaction. The role also supports portfolio engagement by monitoring facility utilization, identifying early warning signals, and spotting cross sell opportunities for referral to the Relationship Manager.

Key Accountabilities

Client Experience & Service Excellence
Onboarding, KYC & Documentation Control
Portfolio Monitoring & Engagement
Cross-Sell Identification & Revenue Support
Internal Collaboration & Stakeholder Management
Governance, Compliance & Risk Control

Job Context

The role holders serve as the day-to-day service interface for clients, ensuring operational efficiency and consistent service delivery across the portfolio.

Education

A minimum bachelor’s degree in a business related field or equivalent

Experience and Skills

Qualifications
Bachelor’s degree in Business, Finance, or related field (minimum requirement).

Experience
Minimum 5 years of experience in banking operations, trade finance back office, or client servicing within corporate or institutional banking.

Skills
Strong understanding of corporate banking products and operational processes.
Proficiency in MS Office and core banking systems.
Good English communication skills (written and verbal).
Client centric mindset with strong attention to detail.
Ability to manage multiple priorities and stakeholders.

Technical Competencies

Relationship Management-CIBG-Basic Service Excellence-CIBG- Basic Product Knowledge-CIBG-Basic Business Development- CIBG-Basic Governance, Compliance and Audit-CIBG-Basic Communication & Collaboration-Basic Information & Data Literacy - Proficient Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic