Specialized Facilitator-eLearning

Transguard Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Transguard Group in Dubai is seeking a Specialized Facilitator - eLearning to join the Onboarding Team in Jebel Ali. You will manage day-to-day L&D operations, coordinate training schedules, track learner progress and maintain records to support career growth and capability development.

Your responsibilities include optimizing resources, reducing training waste, promoting upskilling, and ensuring digital and face-to-face delivery aligns with learner needs and development frameworks.

Qualifications

• Bachelor’s degree in HR, business administration, or related field (or equivalent experience).
• Experience in L&D administration, HR operations, or training coordination.
• Strong organizational and time-management skills to balance multiple training schedules.
• Strong communication and interpersonal skills to engage with site-based employees and managers.
• Analytical mindset for conducting training gap analyses and advising career development options.

Responsibilities

• Optimize resource allocation by planning and scheduling training based on trainers, facilities, and digital tools.
• Support cost efficiency in L&D programs by tracking participation and progress, reducing waste.
• Contribute to business performance by enabling upskill, improving retention, and productivity.
• Act as the first point of contact for site-based employees regarding training schedules and progress.
• Reach out proactively to potential learners across the business to promote training opportunities.
• Ensure training delivery (digital and face-to-face) aligns with learner needs and career frameworks.
• Administer and uphold the L&D framework, maintaining training records, attendance, and progress.

Skills

Organizational skills

Time management

Communication skills

Interpersonal skills

Analytical thinking

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Job description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for a Specialized Facilitator - eLearning to join our Onboarding Team in Jebel Ali.

Scope:

The Specialized Facilitator is responsible for managing the day-to-day operations of the Learning & Development framework, ensuring the effective delivery of training and upskilling initiatives for site-based employees. This role coordinates training schedules, monitors learner progress, and ensures alignment of training activities with organizational development goals. By maintaining accurate records, conducting gap analyses, and facilitating engagement with potential learners, the Specialized Facilitator ensures that the workforce is continually supported in their career growth and capability development.

Responsibilities:

• Optimize resource allocation by planning and scheduling training based on available trainers, facilities, and digital tools.
• Support cost efficiency in L&D programs by ensuring accurate tracking of participation and progress, thereby reducing duplication and training waste.
• Contribute indirectly to business performance by enabling employees upskill, improving retention, and enhancing productivity.

Customer

• Act as the first point of contact for site-based employees regarding training schedules, opportunities, and progress tracking.
• Reach out proactively to potential learners across the business to promote available training and encourage upskilling.
• Ensure training delivery (digital and face-to-face) is aligned to learner needs and career development frameworks.

Process

• Administer and uphold the L&D framework, ensuring training records, attendance, and learner progress are accurately maintained.
• Plan, schedule, and coordinate training sessions, balancing physical and digital delivery modes depending on learner pathways.
• Track, monitor, and report on training completion, learner progression, and compliance with mandatory learning requirements.
• Maintain clear documentation of processes to ensure consistency and adherence to organizational L&D policies.
• Conduct gap analyses to identify training and upskilling needs within different employee groups, particularly site-based roles.
• Recommend learning pathways or interventions based on learner career frameworks and development objectives.
• Suggest process improvements and digital solutions for streamlining training scheduling, learner engagement, and tracking.

Selection Criteria:

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• Experience in L&D administration, HR operations, or training coordination.
• Strong organizational and time-management skills to balance multiple training schedules and resources.
• Strong communication and interpersonal skills to engage with site-based employees and managers effectively.
• Analytical mindset for conducting training gap analysis and advising career development options.