Specialist - Employee Experience (UAEN)

Higher Colleges of Technology; Abu Dhabi; On-site; AED 201,000 - 335,000; Full time

Job summary

Higher Colleges of Technology is seeking an HR Operations professional to manage end-to-end employee transactions across campuses, ensuring on-time onboarding and compliant off-boarding. You will uphold governance with DoA, prepare letters, and maintain meticulous records.

The role requires 2–5 years in HR operations, with education sector or large organizations' experience preferred. A professional HR certification adds value, and confidentiality is essential.

Qualifications

• Bachelor degree in HR, Business Administration, Management or a related field.
• Professional HR certification (CIPD, SHRM, CHRP) is an added advantage.
• 2–5 years of experience in HR Operations, Employee Services, or a similar role. Hands-on experience managing employee lifecycle transactions and HR documentation.
• Experience working within defined governance frameworks and approval matrices (DoA).
• Experience in education, government, or large matrixed organizations is preferred.

Responsibilities

• Manage all employee-related transactions and movements for assigned campuses in coordination with HC Operations Business Partners for the respective allocated campuses as well as other units of HC Department based on the transactions being processed.
• Ensure on-time onboarding support for employee and eligible dependents pertaining to visa medical insurance EID etc and Off-Boarding support within the stipulated time-frame.
• Ensure due diligence is completed in terms of compliance with the relevant HC policies and procedures and Delegation of Authority DoA as well as the checklist for each transaction prior to submission for approval.
• Prepare submit for approval and communicate official employee letters and actions including but not limited to contract renewal, academic management assignments, internal assignments, delegations, secondments, transfers, location changes, temporary relocations, promotions, grade adjustments, probation management, terminations, violation-related actions, employment letters and ad hoc or exceptional cases such as waiver of notice period or extensions of visa and medical insurance.
• Ensure Itimad is obtained for all the transactions as required.
• A detailed tracker to be maintained for all Itimad submission.
• Maintain and manage employee records in the HCT filing system D2 ensuring completeness accuracy confidentiality and proper document control.
• Act as the designated custodian for filing employee-related documents submitted by other ES & HC Operations team members for the assigned campus.
• The team shall ensure that segregation of duties are strictly adhered to based on the assignments as well as internally a maker checker process shall be implemented to ensure data quality and overall performance of the unit.
• Conduct regular audits of employee records and transactions to ensure compliance with documentation standards policies and governance requirements.
• Prepare and maintain operational reports and audit documentation as required.
• Update and maintain a tracker for all transaction including the status of each transaction with the SLAs.
• Actively participate in HC related projects as assigned by the Line Manager HC Management.
• Any other assignments projects assigned by the Line manager and or HC and HCT Management.
• Support continuous improvement initiatives to enhance employee experience operational efficiency and service delivery.

Education

Bachelor degree in HR/Business Admin

HR certification (CIPD/SHRM/CHRP)

Job description

Main Responsibilities

• Manage all employee-related transactions and movements for assigned campuses in coordination with HC Operations Business Partners for the respective allocated campuses as well as other units of HC Department based on the transactions being processed
• Ensure on-time On-boarding support for employee and eligible dependents pertaining to visa medical insurance EID etc and Off-Boarding support within the stipulated time-frame
• Ensure due diligence is completed in terms of compliance with the relevant HC policies and procedures and Delegation of Authority DoA as well as the checklist for each transaction prior to submission for approval
• Prepare submit for approval and communicate official employee letters and actions including but not limited to contract renewal academic management assignments internal assignments delegations secondments transfers location changes temporary relocations promotions grade adjustments probation management terminations violation-related actions employment letters and ad hoc or exceptional cases such as waiver of notice period or extensions of visa and medical insurance
• Ensure Itimad is obtained for all the transactions as required
• A detailed tracker to be maintained for all Itimad submission
• Maintain and manage employee records in the HCT filing system D2 ensuring completeness accuracy confidentiality and proper document control
• Act as the designated custodian for filing employee-related documents submitted by other ES amp HC Operations team members for the assigned campus
• The team shall ensure that segregation of duties are strictly adhered to based on the assignments as well as internally a maker checker process shall be implemented to ensure data quality and overall performance of the unit
• Conduct regular audits of employee records and transactions to ensure compliance with documentation standards policies and governance requirements
• Prepare and maintain operational reports and audit documentation as required
• Update and maintain a tracker for all transaction including the status of each transaction with the SLAs
• Actively participate in HC related projects as assigned by the Line Manager HC Management
• Any other assignments projects assigned by the Line manager and or HC and HCT Management
• Support continuous improvement initiatives to enhance employee experience operational efficiency and service delivery

Qualifications

• Bachelor degree in Human Resources, Business Administration, Management or a related field.
• Professional HR certification (CIPD, SHRM, CHRP) is an added advantage.
• 2 5 years of experience in HR Operations, Employee Services, or a similar role. Hands-on experience managing employee lifecycle transactions and HR documentation.
• Experience working within defined governance frameworks and approval matrices (DoA).
• Experience in education, government, or large matrixed organizations is preferred.