Spa Therapist

Ennismore; United Arab Emirates; On-site; AED 96,000 - 144,000; Full time

Job summary

Banyan Tree Dubai invites a Spa Therapist to deliver exceptional wellness experiences, including massages and signature therapies, ensuring guests enjoy a calming, rejuvenating visit.

You will act as an ambassador of the Banyan Tree brand, maintaining a tranquil environment and offering personalised care while upholding spa standards and hygiene throughout every treatment.

Qualifications

• Previous experience as a Spa Therapist within luxury hospitality preferred.
• Professional certification or qualification in spa therapy, massage, beauty, or wellness treatments.
• Strong knowledge of massage techniques, body treatments, and spa therapies.
• Good spoken English; additional languages are an advantage.

Responsibilities

• Deliver high-quality spa treatments including massages, body treatments, and therapies.
• Conduct consultations to understand guest preferences and health considerations.
• Maintain hygiene and safety standards in line with spa policies.
• Provide product knowledge and wellness recommendations to guests.
• Collaborate with wellness and front office teams to ensure a seamless guest experience.

Skills

Spa therapy

Massage techniques

Customer service

Communication

Education

Certificate in spa therapy

Job description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, includingthe award-winningBanyan Tree ,Angsana ,Cassia ,Dhawa andLaguna , and the highly anticipated new brands ofHomm ,Garrya , Folio, and two new Banyan Tree brand extensions -Escape andVeya .
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is alively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Role Overview

As a Spa Therapist at Banyan Tree Dubai, you are responsible for delivering exceptional wellness experiences through personalised spa treatments, ensuring every guest receives a calming, rejuvenating, and memorable journey.

You are a key ambassador of the Banyan Tree brand, providing professional, attentive, and personalised care while creating a tranquil environment that reflects the resort’s commitment to wellbeing and exceptional guest experiences.

Key Responsibilities

• Conduct professional consultations with guests prior to treatments to understand their preferences, wellness goals, and any health considerations.
• Recommend suitable treatments and wellness experiences based on individual guest needs.
• Deliver a variety of high-quality spa treatments, including massages, body treatments, and wellness therapies.
• Perform specialised treatments such as aromatherapy, hot stone therapy, reflexology, and other signature spa experiences.
• Ensure treatments are delivered safely, professionally, and in line with Banyan Tree Spa standards.

Guest Experience & Service Excellence

• Create a warm, relaxing, and personalised experience for every guest throughout their spa journey.
• Ensure guests feel comfortable, cared for, and fully relaxed before, during, and after treatments.
• Maintain a calm and peaceful treatment environment through appropriate lighting, temperature, music, and overall ambience.
• Provide professional advice on wellness routines, skincare, and post-treatment care.
• Build genuine connections with guests and anticipate their needs to enhance their overall experience.
• Recommend appropriate spa products and treatments based on guest preferences and requirements.
• Promote spa services and retail products to support revenue objectives.
• Share product knowledge and wellness recommendations with guests in a professional and consultative manner.
• Encourage repeat visits by creating memorable and personalised guest interactions.
• Maintain cleanliness, organisation, and presentation of treatment rooms at all times.
• Ensure all equipment, tools, linens, and amenities are prepared before and after each treatment.
• Follow strict hygiene, sanitation, and safety procedures in line with spa standards.
• Ensure guest records, treatment preferences, and relevant health information are accurately maintained.
• Report any maintenance, safety, or guest-related concerns to the Spa management team.

Teamwork & Operational Support

• Collaborate closely with Spa, Wellness, and Front Office teams to ensure a seamless guest experience.
• Participate in training and development programmes to continuously enhance technical skills and service knowledge.
• Stay updated on the latest spa trends, treatments, and wellness practices.
• Support the overall operation of the Spa department and assist with additional duties as required.

Qualifications

Qualifications & Experience

• Previous experience as a Spa Therapist within a luxury hotel, resort, or wellness environment preferred.
• Professional certification or qualification in spa therapy, massage, beauty, or wellness treatments.
• Strong knowledge of massage techniques, body treatments, and spa therapies.
• Experience delivering personalised treatments to luxury clientele.
• Good spoken English; additional languages are an advantage.
• Strong understanding of hygiene, safety, and guest care standards.
• Strong guest-focused mindset
• Passion for wellness and creating meaningful guest experiences
• Warm, caring, and professional approach
• Excellent communication and interpersonal skills
• Strong product and treatment knowledge
• Ability to maintain confidentiality and professionalism
• Team collaboration
• Ability to remain calm and composed in a luxury hospitality environment
• Commitment to delivering exceptional service standards

Additional Information

Why Join Us:At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.