Spa Therapist

Mandarin Oriental; Dubai; On-site; AED 40,000 - 70,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme

Health & Colleague Wellness

Job summary

Mandarin Oriental Jumeira, Dubai is seeking a Spa Therapist to join our Spa Team in a luxury beachfront setting.

You will act as a hotel ambassador, maintain high service standards, assist in spa operations, and ensure guest comfort while delivering treatments to the highest standards. 2+ years' spa experience and English communication are essential.

CIBTAC/CIDESCO qualifications are advantageous; previous 5-star hotel experience in the Middle East is preferred.

Qualifications

• Senior school qualification required.
• Beauty school graduate preferred.
• CIBTAC/CIDESCO qualifications are an advantage.
• Minimum 2 years’ experience as a Spa Therapist/Beautician.
• Previous 5-star hotel experience is advantageous.
• Excellent English communication.

Responsibilities

• Serve as a hotel ambassador at all times.
• Maintain spa SOPs and cleanliness throughout shifts.
• Assist in spa operations: treatment rooms, reception, retail.
• Ensure high standards of service for guests.
• Prepare for shifts and attend meetings.
• Report any dysfunctional equipment to Spa Treatments Manager.
• Maintain inventory for treatment rooms.

Skills

Clear English

Guest service

Team player

Attention to detail

Education

Senior secondary education

Beauty school diploma

CIBTAC/CIDESCO

Job description

Mandarin Oriental Jumeira, Dubai is looking for a Spa Therapist to join our Spa Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel’s beachfront location and open‑air facilities are designed to bring a new level of relaxed luxury to the city.

As a Spa Therapist, You Will Be Responsible For

• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
• Keep work area clean, neat and hygienic at all times.
• Ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa & wellness department as required: Spa Treatment Rooms, Spa Reception, Spa Retail, Spa Pantry, Lounges
• Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
• Will be expected to assist and perform various demonstrations and events.
• Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your working day.
• Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
• Perform all treatments to the highest standards on guests whilst maintaining the guest’s comfort at all times.
• Be on time for appointments and thoroughly review appointments before and after completing each treatment.
• Have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Attend daily and monthly meetings when necessary.
• Be on time to attend training that has been scheduled by Spa Treatments Manager.
• Perform all assigned spa therapist tasks.
• Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
• Maintain inventory of supplies for the operations of the treatment rooms.

As a Spa Therapist, We Expect From You

• Senior School qualification or equivalent is a must
• Beauty School graduate will be preferable
• CIBTAC/CIDESCO qualifications will be an advantage
• Minimum 2 year of experience working as a Spa Therapist/Beautician
• Previous experience working in a 5‑star hotel environment will be an advantage
• Previous experience working in the Middle East Region is an advantage
• Good knowledge on computer systems will be an advantage
• Clear communication; effective verbal and written communication skills in English
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organise and handle multiple tasks effectively
• Mature and outgoing personality with excellent interpersonal skills

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.