Spa Therapist - InterContinental Abu Dhabi

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Room discounts

Training and development

Job summary

IHG Hotels & Resorts, at the InterContinental Abu Dhabi, seeks a Spa Therapist to deliver personalised spa experiences in a luxury hotel setting. You will consult with guests, tailor treatments, and ensure post-treatment comfort and satisfaction. A recognized massage therapy certification and a passion for wellbeing are essential.

Experience in a spa or luxury hospitality environment is preferred. You will work with a collaborative team, maintain high hygiene standards, and support wellness

Qualifications

• Excellent communication and interpersonal abilities.
• Fluent in English; additional languages welcome.
• Certified in massage therapy or spa treatments.
• Commitment to guest privacy, comfort and confidentiality.

Responsibilities

• Welcome guests and deliver a calm, professional spa experience.
• Conduct consultations to tailor treatments to preferences and needs.
• Provide massages, body treatments and spa services per protocols.
• Explain treatments clearly and recommend suitable add-ons.
• Prepare and maintain clean, fully equipped treatment rooms.
• Maintain hygiene standards and safe operation of spa areas.
• Record guest preferences and treatments accurately.
• Coordinate with Spa Reception and other departments as needed.
• Uphold grooming and professional presentation standards.

Skills

Communication skills

Interpersonal skills

Guest wellbeing focus

Attention to detail

English proficiency

Education

Massage therapy certification

Job description

Job Description:

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences through genuine hospitality, personalized service, and attention to detail. We are currently looking for a skilled, caring, and service-oriented Spa Therapist to join our Recreation & Wellness team.

A little taste of your day-to-day:

As a Spa Therapist, you will play an important role in creating a relaxing and personalized wellness experience for our guests. From understanding individual needs to delivering professional treatments, you will ensure every guest feels comfortable, cared for, and rejuvenated.

• Welcoming guests warmly and creating a calm, comfortable, and professional spa experience.
• Conducting guest consultations to understand individual needs, preferences, and any relevant considerations before treatments.
• Providing a range of professional spa treatments, including massages, body treatments, and other services offered by the spa.
• Explaining treatments and procedures clearly and recommending suitable services based on guest preferences.
• Preparing treatment rooms before each appointment and ensuring they are clean, comfortable, and fully equipped.
• Maintaining high standards of hygiene, sanitation, and presentation across treatment rooms and spa areas.
• Ensuring all equipment, linen, products, and supplies are prepared and handled correctly.
• Providing personalized service while respecting guest privacy, comfort, and confidentiality at all times.
• Maintaining appropriate treatment records and guest preferences in accordance with hotel procedures.
• Ensuring treatments are delivered according to established protocols, service standards, and scheduled timings.
• Recommending appropriate spa treatments, wellness experiences, and retail products based on guest needs without compromising the guest experience.
• Maintaining good knowledge of spa services, products, packages, promotions, and hotel facilities.
• Monitoring spa product and supply levels and informing the appropriate colleague when replenishment is required.
• Responding professionally to guest feedback and communicating any concerns to the appropriate supervisor.
• Coordinating closely with Spa Reception, Recreation, Housekeeping, Engineering, and other departments when required.
• Following all health, safety, hygiene, sanitation, and spa operating procedures.
• Maintaining professional grooming and personal hygiene standards at all times.
• Demonstrating IHG values through warm, respectful, and professional interactions with guests and colleagues.

What we need from you:

• Previous experience as a Spa Therapist or Massage Therapist, preferably within a luxury hotel, resort, spa, or wellness environment.
• A recognized qualification or certification in massage therapy, beauty therapy, spa therapy, or a related discipline.
• Practical knowledge of a variety of massage techniques and spa treatments.
• Knowledge of body treatments, wellness therapies, and spa products would be an advantage.
• A warm, caring, and professional approach with a genuine passion for guest wellbeing.
• Excellent communication and interpersonal skills.
• Strong awareness of guest privacy, comfort, and confidentiality.
• High standards of personal hygiene, grooming, and professional presentation.
• Good knowledge of hygiene, sanitation, health, and safety requirements within a spa environment.
• Strong attention to detail and the ability to personalize treatments according to guest needs.
• The ability to manage appointments efficiently while maintaining excellent service standards.
• A positive attitude and the ability to work effectively as part of a diverse team.
• Flexibility to work different shifts, including evenings, weekends, and public holidays.
• Good command of English; additional languages would be an advantage.
• Any professional licence or certification required to perform spa treatments in the UAE would be an advantage.

What you can expect from us:

• impressive room discounts
• some of the best training in the business

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Requirements: