Spa Team Lead — Luxury Treatments & Guest Experience

Accor; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Accor in Dubai invites you to join the Heartist team as Spa Supervisor. You will supervise, train, and develop spa therapists to uphold exceptional treatment quality and guest service standards.

You will oversee daily spa operations, therapist scheduling, inventory, and safety while collaborating with Front Office and Recreation teams to maximise revenue opportunities. A recognised spa therapy diploma and leadership experience are required for this role.

Qualifications

• Minimum 2–3 years of experience in a supervisory role within a luxury hotel spa.
• Certification or diploma in Spa Therapy, Beauty Therapy or related field.
• Strong knowledge of spa treatments, retail sales and daily spa operations.
• Proven leadership, team training and performance management skills.
• Excellent communication, guest service and organisational skills.
• Strong commercial awareness with ability to achieve sales targets.

Responsibilities

• Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards.
• Oversee daily spa operations, including therapist scheduling, treatment room preparation, hygiene, and safety standards.
• Monitor treatment and retail sales performance, implement sales strategies, and achieve revenue targets.
• Manage spa inventory, stock control, product displays, and supplier coordination.
• Assist the Spa Manager with recruitment, therapist assessments, performance appraisals, and team development.
• Collaborate with Front Office, Concierge, and Recreation teams to enhance guest experiences, promote spa services, and maximise revenue opportunities.

Skills

Leadership

Team training

Performance management

Communication

Guest service

Organisational skills

Sales targets

Spa therapy certificate

Education

Spa Therapy diploma

Job description

Accor in Dubai invites you to join the Heartist team as Spa Supervisor. You will supervise, train, and develop spa therapists to uphold exceptional treatment quality and guest service standards.

You will oversee daily spa operations, therapist scheduling, inventory, and safety while collaborating with Front Office and Recreation teams to maximise revenue opportunities. A recognised spa therapy diploma and leadership experience are required for this role.