Spa Receptionist: Guest Experience & Spa Sales

Kerzner International; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

Kerzner International’s Bab Al Shams Desert Resort invites a professional Spa Receptionist to deliver exemplary guest service in line with LQA standards. You will manage bookings, greet guests, and support the spa team to drive revenue while maintaining impeccable appearance and operations along with the Leisure facilities.

The role requires strong communication, organization, and a customer-first mindset to ensure memorable spa experiences for every guest.

Qualifications

• Time management and prioritization skills.
• Strong communication and interpersonal abilities.
• Leadership and people management experience.
• Excellent organizational and multitasking capabilities.
• Attention to detail and customer-focused approach.

Responsibilities

• Manage timely and accurate billing for treatments and services.
• Greet guests and ensure smooth check-in and check-out at spa reception.
• Process payments via room charge, cash, online, or cards.
• Coordinate with Therapists and Duty Manager to optimize bookings.
• Maintain reception area cleanliness and supplies.
• Uphold hygiene, safety and LQA standards in daily operations.

Skills

Time management

Leadership / People management

Communication skills

Organizational skills

Problem solving

Team work

Job description

Kerzner International’s Bab Al Shams Desert Resort invites a professional Spa Receptionist to deliver exemplary guest service in line with LQA standards. You will manage bookings, greet guests, and support the spa team to drive revenue while maintaining impeccable appearance and operations along with the Leisure facilities.

The role requires strong communication, organization, and a customer-first mindset to ensure memorable spa experiences for every guest.