Spa Receptionist

Kerzner International; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

Kerzner International’s Bab Al Shams Desert Resort invites a professional Spa Receptionist to deliver exemplary guest service in line with LQA standards. You will manage bookings, greet guests, and support the spa team to drive revenue while maintaining impeccable appearance and operations along with the Leisure facilities.

The role requires strong communication, organization, and a customer-first mindset to ensure memorable spa experiences for every guest.

Qualifications

• Time management and prioritization skills.
• Strong communication and interpersonal abilities.
• Leadership and people management experience.
• Excellent organizational and multitasking capabilities.
• Attention to detail and customer-focused approach.

Responsibilities

• Manage timely and accurate billing for treatments and services.
• Greet guests and ensure smooth check-in and check-out at spa reception.
• Process payments via room charge, cash, online, or cards.
• Coordinate with Therapists and Duty Manager to optimize bookings.
• Maintain reception area cleanliness and supplies.
• Uphold hygiene, safety and LQA standards in daily operations.

Skills

Time management

Leadership / People management

Communication skills

Organizational skills

Problem solving

Team work

Job description

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.

Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.

About The Role

• The Spa Receptionist is responsible for ensuring professional and consistent spa services in accordance with Leading Quality Assurance (LQA) standards, maintaining full compliance with established reception procedures, and delivering exceptional guest service to achieve high levels of customer satisfaction. The role also supports the Spa team in driving revenue and achieving daily, monthly, and annual sales targets.

Key Duties and Responsibilities

• Timely and accurate bill of treatments, retail products, and F&B if available, through room charge, cash, online payment, credit card, and other mode of payments.
• Knowledgeable of discounts and offers available for the Spa & Leisure
• Keeps the reception area clean and tidy and maintains a consistent presence at the desk.
• Ensures guests are attended to timely and proactively deals with any issues in a professional manner.
• Ensures all treatments are booked accurately in a suitable time frame.
• Knowledgeable of the Spa & Wellness treatments and programs available for guests, treatment procedures, and be able to recommend suitable treatments or alternatives to guests.
• Knowledgeable of the Spa & Wellness retail products and confident to recommend them to guests in the Spa.
• Welcomes the guests/clients to the Spa and engages them in conversation to determine the services that they need.
• General administration duties such as reports, forms, checklists, etc, and reception supplies are replenished and ready to use.
• To communicate relevant information to the Therapists, Duty Manager, and Senior team.
• Demonstrate high levels of customer service and satisfaction by going the extra mile and exceeding expectation.
• Drives treatments and retail sales and achieve targets for promotions and treatment launches.
• Assist Senior Therapist utilizing therapist space and rota management.
• Carrying out any other reasonable tasks allocated by Management.
• Assists in setting up all treatment rooms and wet areas in the absence of the attendant.
• Ensures all treatment rooms are fully set up before beginning treatment according to set standards and procedures.
• Assists Spa attendants replenishing all Spa amenities and toiletries.
• Assists guests with use of spa facilities such as sauna, steam, and relaxation pool.
• Responsible for monitoring all spa related facilities and processes including service standards and keeping the Senior Therapist / Spa Manager updated of any issues that may affect the smooth operation of the Spa.
• Understands the company’s objectives and standards, values and culture of the company applying them on the job daily.
• Adheres to the hotel’s policy relating to fire, hygiene, health, and safety.
• Upholds the standards of hygiene and sterilization as directed by law and the Spa’s policies and procedures.
• Achieves customers’ expectations and performance targets of the department.
• Holds an impeccable personal grooming as per The Bab Al Shams Desert Resort Hotel Standards.
• Work in close coordination with the rest of the Spa & Leisure team.
• Act professional according to the LQA Standards with attention to detail and in a prompt timely manner.
• Communicates with all related internal departments any guest related matters, products or equipment needs, technical service requests, etc.
• Participate in regular trainings and Spa meetings

Experience & Educational Requirements

• Time management.
• Leadership / People management.
• Good communication skills, (written and verbal)
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Team work
• Interpersonal skills
• Strategic Thinking

Join a team that is warm,caring, connected and empoweredto create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.