Front Office Supervisor

FIVE Hotels & Resorts; Dubai; On-site; AED 28,000 - 34,000; Full time

Job summary

FIVE Hotels & Resorts in Dubai is seeking a Front Office professional to deliver five-star check-in and check-out experiences. You will manage guest requests, maintain impeccable grooming, and uphold FIVE’s service standards to ensure an Exquisite guest journey.

Ideal candidates have 2–3 years of Front Office experience in a hotel, leisure, or retail setting, fluent English, strong communication skills, Opera PMS knowledge, and the flexibility to work weekends and holidays.

Qualifications

• 2-3 years of Front Office experience in a hotel, leisure or retail setting.
• Fluency in English with strong verbal and written communication.
• Proactive and customer-service oriented with brand standards.

Responsibilities

• Oversee front desk operations including check-in/check-out for guests.
• Deliver exceptional guest experiences in line with FIVE’s service standards.
• Support guests with requests, inquiries, and VIP arrangements.
• Collaborate with departments to ensure smooth operation and guest satisfaction.
• Maintain grooming standards and professional appearance at all times.
• Assist with upselling and promoting FIVE services and facilities.
• Communicate guest feedback to Front Office leadership.

Skills

English fluency

Excellent communication

Opera PMS knowledge

Front Office management

Upselling skills

Grooming standards

Team collaboration

Punctuality

Guest service mindset

Tools

Opera PMS

Word

Excel

Outlook

Job description

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 2,800 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

• A proven track record of 2-3
  years in Front Office within a Hotel, Leisure or Retail, delivering sensational
  Experiences synonymous with FIVE's award-winning Service Quality.
• A Welcoming and Enthusiastic
  Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic
  Conversationalist, engaging Guests with lively discussions.
• Impeccable communication
  skills, both verbal and written, with fluency in English (Proficiency in
  multiple languages is preferred).
• Computer literacy, with a
  mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge
  of Hotel PMS, specifically Opera.
• Next-Level Organisational and
  Leadership skills, effectively leading and inspiring the FIVE Tribe to New
  Heights
• Skills in Improving Customer
  Satisfaction and Driving Profitability, showcasing a commitment to
  Industry-Leading Standards.
• A Proactive Nature, coupled
  with a meticulous Eye for Detail, ensures every aspect of the Operation is
  perfectly curated
• ‘FIVE-Styled’ Visionary
  thinking by finding creative solutions, while taking Ownership for all duties
  and tasks assigned.
• A teamwork-oriented mindset,
  fostering Collaboration and Cooperation among FIVE Tribe Members to achieve
  collective success.
• Flexibility to work a variety
  of shifts, including weekends and holidays, based on the requirements of the
  Hotel
• A hands-on attitude, fuelled
  by a ‘Can-Do!’ Spirit.
• Arrives to work promptly,
  always adhering to FIVE’s Grooming Standards and maintaining a polished,
  ‘FIVE-Styled’ appearance.
• Oversees the Efficient
  Operations of reception, ensuring an Exquisite Check-in and Check-out
  Experience for Guests.
• Provides support to team
  members in handling Guest requests and inquiries, aiming for Sensational Guest
  Satisfaction.
• Keeps the Front Office
  Manager and Reception Supervisors fully informed about any Relevant Feedback
  from Guests, maintaining a Gold Standard of service.
• Always exhibits the Highest
  Standard of Customer Service, offering Bespoke assistance to meet Guest needs.
• Advises relevant Departments
  about Special Events or VIP Guests in the hotel, whether for events or general
  accommodations, ensuring a Remarkable Experience.
• Possesses a ‘FIVE-Star’
  knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and
  other Product Knowledge, essential for Daily Duties.
• Maintains a watchful eye on
  the Appearance, Grooming Standards, and Performance of the Front Office Team,
  emphasising training and teamwork for a truly ‘FIVE-Styled’ experience.
• Strategically maximises Room
  Occupancy and utilises Upselling Techniques to promote FIVE’s Sensational
  Services and Facilities.
• Ensures Fellow Front Office
  ‘FIVERs’ have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues,
  Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level
  of Awareness.
• Demonstrates positive
  Leadership Characteristics, which inspire FIVE Tribe Members to Exceed
  Expectations.
• Adheres to Legal Requirements
  regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a
  Boundary-Breaking Level of Compliance.
• Anticipates and caters to
  Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top-Notch
  Service, embracing the Disruptive and Visionary approach that makes FIVE an
  Industry-Leading Lifestyle Destination.
• Adheres to FIVE’s Remarkable
  brand standards, ensuring a Boundary-Breaking experience.
• Collaborates with other
  Departments, promoting a Positive Culture and cultivating a Next-Level ‘Vibe at
  FIVE.’
• Attends required training sessions to stay at the Cutting Edge of their profession.
• Upholds professional
  confidentiality, safeguarding FIVE's Trade Secrets with integrity.
• Maintains a ‘FIVE-Star’
  Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club
  policies and procedures to offer an Award-Winning Experience.
• Executes all tasks Efficiently and Thoroughly, in line with
  FIVE’s Highest Expectations.

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You’ll be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.