Spa Receptionist

Confidential; Dubai; On-site; AED 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Annual flight allowance

Prestigious environment

Job summary

Confidential in Dubai seeks a polished Spa Receptionist to welcome guests and uphold the tranquil ambiance of our premier wellness destination within an exclusive equestrian community. The role requires warm hospitality, flawless organization, and the ability to remain composed in a high-end environment while handling bookings, payments, and guest inquiries with discretion.

We offer a tax-free salary, health insurance, annual flight allowance, and opportunities for career development within a

Qualifications

• Minimum 1–2 years in reception/front-office in luxury spa, hotel or wellness center.
• Fluent in English; additional languages (Arabic, Russian, French) are a plus.
• Proficient with booking software and telephone etiquette.

Responsibilities

• Greet guests and manage check-in/check-out while maintaining a calm spa atmosphere.
• Schedule treatments, manage therapist rosters and optimize room utilization.
• Provide information on treatment menus, memberships, and facility amenities; handle guest inquiries discretely.
• Process payments and maintain accurate guest profiles; handle cash/credit transactions.
• Collaborate with therapists and management to resolve guest concerns promptly.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Spa knowledge

Tools

Spa booking software

MS Office

Job description

About the Role

We are seeking a polished and empathetic Spa Receptionist to join our premier wellness destination in Dubai. Set within an exclusive equestrian and lifestyle community, this role serves as the first point of contact for our distinguished guests, ensuring a serene and seamless experience from arrival to departure.

The ideal candidate will possess a natural warmth, exceptional organizational skills, and the ability to maintain tranquility in a high-end environment.

Key Responsibilities

• Guest Welcome: Greet guests with professionalism and warmth, managing check-in/check-out procedures efficiently while maintaining the spa’s atmosphere of calm.
• Appointment Management: Expertly schedule treatments, manage therapist rosters, and optimize room utilization using our booking system.
• Concierge Service: Provide detailed information on treatment menus, membership benefits, and facility amenities; handle guest inquiries and special requests with discretion.
• Administrative Excellence: Process payments, maintain accurate guest profiles, and handle cash/credit transactions with integrity.
• Team Collaboration: Liaise closely with therapists and management to ensure smooth operational flow and immediate resolution of any guest concerns.

Requirements

• Experience: Minimum 1–2 years of experience in a reception or front-office role, preferably within a luxury spa, hotel, or wellness center.
• Communication: Fluent in English (spoken and written); additional languages (e.g., Arabic, Russian, French) are a strong advantage.
• Skills: Proficiency in MS Office and spa booking software; excellent telephone etiquette.
• Attributes: Immaculate grooming, strong interpersonal skills, and the ability to remain composed under pressure.
• Availability: Flexible to work shifts, including weekends and public holidays.

What We Offer

• A competitive tax-free salary and service charge distribution.
• Comprehensive health insurance and annual flight allowance.
• The opportunity to work in one of Dubai’s most prestigious and scenic lifestyle communities.
• Career development opportunities within a growing hospitality group.