Spa Receptionist

Rotana Hotels; Al Ain; Vor Ort; AED 42.000 - 70.000; Vollzeit

Zusammenfassung

Rotana is seeking a dynamic Spa Receptionist to ensure efficient front-desk operations within the spa. You will manage reservations, payments, and guest interactions while maintaining a warm, inviting atmosphere for guests from diverse backgrounds.

Ideal candidates hold a hospitality diploma and possess excellent English communication and interpersonal skills. Proficiency with computer systems is an added advantage in a fast-paced environment.

Qualifikationen

• Diploma in hospitality or equivalent.
• Strong written and verbal English communication.
• Good interpersonal and customer-service abilities.

Aufgaben

• Oversee reservations, payments, and tracking procedures for spa facilities.
• Create a warm welcome and friendly atmosphere for guests.
• Issue and retrieve locker keys and towels before and after use.
• Promote spa activities and services to guests.
• Post charges in Micros and carry out accurate accounting.
• Maintain cleanliness and order of the reception area and magazines, towels, and advertising materials.

Kenntnisse

Customer service

English communication

Interpersonal skills

Team player

Ausbildung

Diploma in Hospitality

Jobbeschreibung

We are currently looking for dynamic and self motivated Spa professionals who want to move their careers forward. As a Spa Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner whereby your role will include key responsibilities such as: oversee all reservations/ payment and tracking procedures established for the Spa facilities as required; create a warm welcome and a friendly atmosphere; issue and retrieve locker keys and towels before and after use; promote all activities and services that are offered within the Spa ; post charges in micros that may incurred by guests and carry out correct accounting procedures; periodically check on the cleanliness and order of the locker facilities ; ensure all the reception area is tidy and clean and that all materials e.g. towels/ newspapers/ magazines and advertising material is readily available ; encourage sales through full product and price knowledge of offered and available facilities.

Education/ Qualifications/Experiences

You should ideally have a diploma degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge/Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player who thrives in working with a multi cultural team and guests alike while possessing following additional competencies: Understanding the job/Teamwork/Taking Responsibility/Recognising Differences/Adaptability/Customer Focus