Spa Receptionist

Confidential; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Annual flight allowance

Job summary

Confidential in Dubai invites a polished Spa Receptionist to join our premier wellness destination within an exclusive lifestyle community. You will greet guests, manage check-in/check-out, and coordinate with therapists to ensure a serene, luxurious experience from arrival to departure.

Fluency in English is required, with multilingual abilities considered a strong advantage. The role demands immaculate grooming, excellent organization, and the ability to stay composed in a high-end environment

Qualifications

• Minimum 1–2 years of reception/front‑office experience in a luxury spa, hotel, or wellness center.
• Fluent English (spoken and written); additional languages are a strong advantage.
• Excellent telephone etiquette and immaculate grooming.

Responsibilities

• Greet guests with professionalism and warmth; manage check‑in/check‑out while maintaining spa calm.
• Schedule treatments, manage therapist rosters, and optimize room usage in the booking system.
• Provide information on treatments, memberships, and facilities; handle guest inquiries discreetly.

Skills

Guest relations

Customer service

Fluent English

Tools

MS Office

Spa booking software

Job description

We are seeking a polished and empathetic Spa Receptionist to join our premier wellness destination in Dubai. Set within an exclusive equestrian and lifestyle community, this role serves as the first point of contact for our distinguished guests, ensuring a serene and seamless experience from arrival to departure.

The ideal candidate will possess a natural warmth, exceptional organizational skills, and the ability to maintain tranquility in a high-end environment.

Key Responsibilities

• Guest Welcome: Greet guests with professionalism and warmth, managing check-in/check-out procedures efficiently while maintaining the spa's atmosphere of calm.
• Appointment Management: Expertly schedule treatments, manage therapist rosters, and optimize room utilization using our booking system.
• Concierge Service: Provide detailed information on treatment menus, membership benefits, and facility amenities; handle guest inquiries and special requests with discretion.
• Administrative Excellence: Process payments, maintain accurate guest profiles, and handle cash/credit transactions with integrity.
• Team Collaboration: Liaise closely with therapists and management to ensure smooth operational flow and immediate resolution of any guest concerns.

Requirements

• Experience: Minimum 1-2 years of experience in a reception or front-office role, preferably within a luxury spa, hotel, or wellness center.
• Communication: Fluent in English (spoken and written); additional languages (e.g., Arabic, Russian, French) are a strong advantage.
• Skills: Proficiency in MS Office and spa booking software; excellent telephone etiquette.
• Attributes: Immaculate grooming, strong interpersonal skills, and the ability to remain composed under pressure.
• Availability: Flexible to work shifts, including weekends and public holidays.

What We Offer

• A competitive tax-free salary and service charge distribution.
• Comprehensive health insurance and annual flight allowance.
• The opportunity to work in one of Dubai's most prestigious and scenic lifestyle communities.
• Career development opportunities within a growing hospitality group.