Spa Reception Host

Grand Hyatt Abu Dhabi Hotel & Residences; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Grand Hyatt Abu Dhabi Hotel & Residences is seeking a Spa Reception Host to welcome guests warmly, manage spa reservations, respond to enquiries and share information about treatments and facilities.

You will coordinate closely with therapists and hotel teams, maintain an organized reception area and support spa administration, helping to turn each guest encounter into a memorable experience.

Qualifications

• Previous experience in a spa, hotel reception or guest-facing role.
• Excellent communication and customer-service skills.
• Strong organization and attention to detail.
• Confident using booking systems and handling guest enquiries.
• Flexible to work shifts, weekends and public holidays.
• A caring, positive and professional approach.

Responsibilities

• Welcome guests with warmth, empathy and professionalism.
• Manage spa reservations, enquiries and guest preferences.
• Share information about treatments, services and facilities.
• Coordinate closely with therapists and other hotel teams.
• Maintain an organized, calm and inviting reception area.
• Support retail recommendations and spa administration.
• Help turn every guest encounter into a meaningful experience.

Job description

At Hyatt, we believe in the power of belonging—of making people feel at home wherever they are in the world. We turn encounters into experiences and jobs into careers.

As our Spa Reception Host, you will create a warm and welcoming first impression for every guest. With genuine care, attention to detail and a passion for wellbeing, you will coordinate appointments, respond to enquiries and help ensure each spa journey feels seamless and memorable.

You will:

• Welcome guests with warmth, empathy and professionalism
• Manage spa reservations, enquiries and guest preferences
• Share information about treatments, services and facilities
• Coordinate closely with therapists and other hotel teams
• Maintain an organized, calm and inviting reception area
• Support retail recommendations and spa administration
• Help turn every guest encounter into a meaningful experience

Required Qualifications

• Previous experience in a spa, hotel reception or guest-facing role
• Excellent communication and customer-service skills
• Strong organization and attention to detail
• Confident using booking systems and handling guest enquiries
• Flexible to work shifts, weekends and public holidays
• A caring, positive and professional approach

At Hyatt, everyone’s role matters. Your individuality is celebrated, and opportunities are yours to shape. With us, you’ll discover a career you didn’t know existed.