Spa Therapist

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Khalidiya Palace Rayhaan by Rotana in Abu Dhabi is seeking a dynamic Spa Therapist to support the Head Therapist and deliver high-standard treatments to guests.

You will liaise with the spa team, perform massage sessions, assist with guest communications, and ensure SOP compliance. Strong English and interpersonal skills are essential, with experience in a hotel or spa setting.

Qualifications

• Certified Spa Therapist with international hotel or spa experience.
• Ability to perform 5+ massage therapies and knowledge of reflexology and mud wraps.
• Strong English communication and interpersonal skills.

Responsibilities

• Coordinate with Head Therapist on daily spa operations.
• Deliver high standard spa treatments to all guests.
• Liaise with spa team and handle queries professionally.
• Perform massage sessions according to schedule.
• Prepare for and execute spa services.
• Maintain spa room cleanliness and report on therapy services.
• Control stock and inventory for therapy products.
• Participate in promotional events and demonstrations.
• Handle customer complaints and therapy queries.

Skills

Massage therapies

English communication

Interpersonal skills

Customer service

Teamwork

Adaptability

Education

Certified Spa Therapist

Job description

Job Description

We are currently looking for dynamic, and self motivated Recreation professionals who want to move their careers forward.

We are currently looking for dynamic, and self motivated Recreation professionals who want to move their careers forward. As a Spa Therapist you are responsible to coordinate with the Head Therapist on the daily operation of the department, delivering high standard of spa treatments and services to all guests, whereby your role will include key responsibilities such as-

• Liaise with the whole spa team and deal with queries in a professional and effective manner
• Perform massage sessions to members and guests in accordance with the massage schedule
• Assist if required with contact and correspondence to guests
• Prepare for and execute of spa services to all guests
• Conduct body and treatment evaluation / reassessments for members and guests on a regular basis with regards to the standards required
• Participate in promotional events and spa demonstrations
• Ensure spa operation follows SOP guidelines and regulations
• Handle customer complaints and therapy queries
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables

Skills

Education, Qualifications & Experiences

You should be a certified Spa Therapist with ideally internationally experiences within the same role in a hotel or spa environment. You should be able to do over 5 types of massage therapies and preferably have knowledge in reflexology and mud wraps. Good written and verbal English communication skills and strong interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a good spa background and a true passion to serve and ‘make others feel good’ through excellent customer care. You will be a positive, pleasant and approachable individual with the ability to lead, motivate and improvise in all situations and you should possess following competencies-

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Effective Communication
• Adaptability
• Customer Focus
• Driving for Results