Solutions Manager

JD.COM; Dubai; On-site; AED 300,000 - 550,000; Full time

Job summary

JINGDONG Logistics is seeking a seasoned professional to lead solution design and pre-sales support in the Middle East, shaping end-to-end supply chain solutions for warehousing, transport, and customs clearance.

You will collaborate with sales, product, and operations to craft proposals, present to clients, and support successful implementations across a fast-paced, tech-driven logistics environment.

Qualifications

• Bachelor’s degree or above in Logistics Management, Supply Chain Management, International Trade, E-commerce, or related fields.
• At least 5 years of experience in solution design, pre-sales technical support, or consulting within the logistics, supply chain, e-commerce, or technology sectors; Middle East market experience is preferred.
• Deep knowledge of logistics and supply chain management, including warehousing, transportation, international freight forwarding, and customs clearance.
• Familiarity with cross-border e-commerce business models and relevant technical solutions.
• Excellent solution design capabilities with the ability to transform complex business problems into clear, actionable solutions.
• Outstanding communication, presentation, and negotiation skills, capable of communicating effectively with clients at all levels.
• Fluent in English (listening, speaking, reading, and writing) as a working language.
• Strong teamwork spirit and stress tolerance, with the ability to adapt to a fast-paced work environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to travel as required.

Responsibilities

• Conduct in-depth analysis of logistics, supply chain, and e-commerce industry trends in the Middle East to identify potential business opportunities.
• Work closely with the sales team to understand clients' business challenges and requirements, and conduct requirement gathering and analysis.
• Design, develop, and optimize customized end-to-end supply chain solutions based on company products and service capabilities, covering warehousing, transportation, customs clearance, and last-mile delivery.
• Draft high-quality solution proposals, presentations, and technical documentation, and deliver effective pitches and demonstrations to clients.
• Act as a solution expert to provide technical support and training for the sales team, helping them better understand and promote the solutions.
• Participate in technical discussions and commercial negotiations with clients to ensure smooth implementation and execution of solutions.
• Continuously track the performance of implemented solutions, collect client feedback, and iterate for optimization accordingly.
• Collaborate closely with internal product, technology, and operations teams to drive innovation and upgrades for products and services.
• Complete other related tasks assigned by upper management.

Skills

Solution design

Pre-sales support

Consulting

Cross-border ecommerce

English fluency

Negotiation

Education

Bachelor’s degree or above in Logistics / Supply Chain / International Trade / E-commerce

Tools

MS Office

Presentation tools

CRM systems

Job description

Job Description:

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities

• Conduct in-depth analysis of logistics, supply chain, and e-commerce industry trends in the Middle East to identify potential business opportunities.
• Work closely with the sales team to understand clients' business challenges and requirements, and conduct requirement gathering and analysis.
• Design, develop, and optimize customized end-to-end supply chain solutions based on company products and service capabilities, covering warehousing, transportation, customs clearance, and last-mile delivery.
• Draft high-quality solution proposals, presentations, and technical documentation, and deliver effective pitches and demonstrations to clients.
• Act as a solution expert to provide technical support and training for the sales team, helping them better understand and promote the solutions.
• Participate in technical discussions and commercial negotiations with clients to ensure smooth implementation and execution of solutions.
• Continuously track the performance of implemented solutions, collect client feedback, and iterate for optimization accordingly.
• Collaborate closely with internal product, technology, and operations teams to drive innovation and upgrades for products and services.
• Complete other related tasks assigned by upper management.

Job Qualifications

• Bachelor’s degree or above in Logistics Management, Supply Chain Management, International Trade, E-commerce, or related fields.
• At least 5 years of experience in solution design, pre-sales technical support, or consulting within the logistics, supply chain, e-commerce, or technology sectors; Middle East market experience is preferred.
• Deep knowledge of logistics and supply chain management, including but not limited to warehousing, transportation, international freight forwarding, and customs clearance.
• Familiarity with cross-border e-commerce business models and relevant technical solutions.
• Excellent solution design capabilities with the ability to transform complex business problems into clear, actionable solutions.
• Outstanding communication, presentation, and negotiation skills, capable of communicating effectively with clients at all levels.
• Fluent in English (listening, speaking, reading, and writing) as a working language.
• Strong teamwork spirit and stress tolerance, with the ability to adapt to a fast-paced work environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to travel as required.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.