Delivery Operations Manager

Jingdong Logistics; Dubai; On-site; AED 279,000 - 469,000; Full time

Job summary

JD Logistics is seeking a Transportation and Distribution Manager to oversee Middle East operations, ensuring efficient sea, air, land transport and last-mile delivery.

You will coordinate carriers, monitor KPI performance, optimize processes, and collaborate with regional teams to expand routes and markets in UAE and neighboring countries.

Qualifications

• Bachelor's degree or above in logistics management, supply chain, international trade, transportation or related fields.
• At least 3 years of experience in logistics with cross-border, freight forwarding, transportation or distribution operations.
• Familiar with sea and air freight operation procedures, and international freight forwarding, customs clearance, transshipment, and last-mile delivery.
• Experience in Middle East logistics preferred, with UAE/Saudi Arabia familiarity.
• Strong data analysis and KPI management skills.
• Supplier management experience and cross‑department collaboration.
• Strong communication and stress management abilities.
• Proficient in Excel and Power BI; experience with TMS/WMS/OMS preferred.

Responsibilities

• Oversee daily operation and management of the transportation and distribution network in the Middle East region.
• Coordinate international trunk transportation resources; liaise with carriers and service providers; monitor end-to-end workflow.
• Monitor KPIs such as on-time delivery, cost and customer satisfaction; drive continuous quality improvements.
• Establish and optimize processes to reduce costs and improve cross-border efficiency.
• Manage transportation and distribution anomalies; coordinate with warehousing, customs, and customer service teams.
• Analyze operational data to identify pain points and drive optimization projects.

Skills

KPI management

Data analysis

Cross-border logistics

Communication

Coordination

Project management

Stress management

Excel

Power BI

TMS/WMS/OMS

Education

Bachelor's degree or above in logistics/supply chain/transportation

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach: JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square metres of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross‑border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learning more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer: Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Job Responsibilities

1. Responsible for the daily operation and management of the transportation and distribution network in the Middle East region, ensuring the efficient and stable operation of sea, air, land transportation, and last‑mile delivery.
2. Coordinate international trunk transportation resources, liaise with sea and air carriers and local transportation service providers, and monitor the entire operational chain of goods from origin, customs clearance, transshipment, and last‑mile delivery.
3. Monitor key performance indicators (KPIs) for transportation and distribution operations, including on‑time delivery rate, successful delivery rate, transportation costs, anomaly rate, and customer satisfaction, and continuously drive operational quality improvement.
4. Establish and optimize transportation and distribution operation processes to improve the operational efficiency of cross‑border logistics and local distribution networks and reduce operating costs.
5. Responsible for managing transportation and distribution anomalies, promptly coordinating with warehousing, transportation companies, customs clearance teams, and customer service teams to resolve issues and ensure stable business operations.
6. Conduct in‑depth analysis of operational data, identify business pain points and improvement opportunities, and develop and promote the implementation of operational optimization projects.
7. Participate in transportation resource planning and supplier management, including carrier performance evaluation, capacity management, pricing management, and service quality supervision.
8. Collaborate with headquarters and regional teams to advance the construction of the logistics network in the Middle East, supporting the implementation and operation of new routes, new countries, and new business scenarios.
9. Be familiar with and comply with local logistics, transportation, and customs regulations to ensure compliant business operations.

Job Requirements

1. Bachelor’s degree or above, with a major in logistics management, supply chain management, international trade, transportation, or related fields preferred.
2. At least 3 years of experience in the logistics industry, with experience in cross‑border logistics, international freight forwarding, transportation operations, or distribution operations.
3. Familiar with sea and air freight operation procedures, and understand international freight forwarding, customs clearance, transshipment, and last‑mile delivery business models.
4. Prior experience in the logistics industry in the Middle East is preferred, with familiarity with the logistics market environment and transportation network resources of countries such as the UAE and Saudi Arabia.
5. Familiar with key performance indicator (KPI) management in logistics operations, and possess strong data analysis and problem‑solving skills.
6. Possess supplier management experience and be able to effectively coordinate resources from carriers, logistics service providers, and internal cross‑departmental collaboration.
7. Possess strong communication, coordination, project management, and stress management skills, and be able to adapt to a rapidly evolving business environment.
8. Proficient in using data analysis tools such as Excel and Power BI; experience with logistics systems (TMS/WMS/OMS, etc.) is preferred.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world’s most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than 700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we’re solving real‑world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we’re creating opportunities to learn, collaborate and make an impact on a global scale. Whether you’re joining us in Europe, the Middle East, Asia or the Americas, you’ll be part of one global team working towards a shared purpose. So let’s do this. Let’s deliver joy.