Delivery Operations Manager

JD.COM; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, seeks a logistics operations lead to manage the Middle East transportation and distribution network across sea, air, land, and last-mile delivery. You will coordinate international resources, monitor KPIs, and drive cross-border efficiency in a fast-paced, tech-driven logistics environment.

The role emphasizes data analysis, supplier coordination, and collaboration with regional and HQ teams to expand routes and ensure compliant operations in the UAE and

Qualifications

• Bachelor's degree or above in logistics management, supply chain management, international trade, transportation, or related fields preferred.
• At least 3 years of experience in the logistics industry, with cross-border logistics, international freight forwarding, transportation operations, or distribution operations.
• Familiar with KPI management in logistics operations, and strong data analysis and problem-solving skills.
• Proficient in using data analysis tools; experience with logistics systems (TMS/WMS/OMS) is preferred.

Responsibilities

• Oversee daily operation and management of transportation and distribution network in the Middle East region (sea, air, land, last mile).
• Coordinate international trunk transportation resources; liaise with carriers and service providers; monitor end-to-end process from origin to last-mile delivery.
• Monitor KPIs (on-time delivery, cost, anomaly rate, customer satisfaction) and drive continuous improvement.
• Establish and optimize transportation/distribution processes to improve cross-border and local operations while reducing costs.
• Manage transportation and distribution anomalies; coordinate with warehousing, carriers, customs, and customer service.
• Analyze operational data to identify pain points and implement optimization projects; participate in carrier performance evaluation and capacity management.
• Collaborate with HQ and regional teams to develop logistics networks in the Middle East and support new routes/countries.

Skills

KPI management

Data analysis

Supplier management

Cross-functional communication

Project management

Stakeholder coordination

Excel

Power BI

TMS/WMS/OMS

Education

Bachelor's degree in logistics / supply chain / international trade

Tools

Excel

Power BI

TMS/WMS/OMS

Job description

Job Description:

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities

• Responsible for the daily operation and management of the transportation and distribution network in the Middle East region, ensuring the efficient and stable operation of sea, air, land transportation, and last-mile delivery.
• Coordinate international trunk transportation resources, liaise with sea and air carriers and local transportation service providers, and monitor the entire operational chain of goods from origin, customs clearance, transshipment, and last-mile delivery.
• Monitor key performance indicators (KPIs) for transportation and distribution operations, including on-time delivery rate, successful delivery rate, transportation costs, anomaly rate, and customer satisfaction, and continuously drive operational quality improvement.
• Establish and optimize transportation and distribution operation processes to improve the operational efficiency of cross-border logistics and local distribution networks and reduce operating costs.
• Responsible for managing transportation and distribution anomalies, promptly coordinating with warehousing, transportation companies, customs clearance teams, and customer service teams to resolve issues and ensure stable business operations.
• Conduct in-depth analysis of operational data, identify business pain points and improvement opportunities, and develop and promote the implementation of operational optimization projects. 7. Participate in transportation resource planning and supplier management, including carrier performance evaluation, capacity management, pricing management, and service quality supervision.
• Collaborate with headquarters and regional teams to advance the construction of the logistics network in the Middle East, supporting the implementation and operation of new routes, new countries, and new business scenarios.
• Be familiar with and comply with local logistics, transportation, and customs regulations to ensure compliant business operations.

Job Requirements

• Bachelor's degree or above, with a major in logistics management, supply chain management, international trade, transportation, or related fields preferred.
• At least 3 years of experience in the logistics industry, with experience in cross-border logistics, international freight forwarding, transportation operations, or distribution operations.
• Familiar with sea and air freight operation procedures, and understand international freight forwarding, customs clearance, transshipment, and last-mile delivery business models.
• Prior experience in the logistics industry in the Middle East is preferred, with familiarity with the logistics market environment and transportation network resources of countries such as the UAE and Saudi Arabia.
• Familiar with key performance indicator (KPI) management in logistics operations, and possess strong data analysis and problem-solving skills.
• Possess supplier management experience and be able to effectively coordinate resources from carriers, logistics service providers, and internal cross-departmental collaboration.
• Possess strong communication, coordination, project management, and stress management skills, and be able to adapt to a rapidly evolving business environment.
• Proficient in using data analysis tools such as Excel and Power BI; experience with logistics systems (TMS/WMS/OMS, etc.) is preferred.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Take the next step in your career, and explore the opportunities we have to offer.