Solutions Engineer

TrendMicro; Dubai; On-site; AED 335,000 - 603,000; Full time

Job summary

TrendAI, the AI security unit of Trend Micro, seeks a Solutions Engineer in the UAE to bridge sales and presales with a focus on security architecture and cloud security. You will guide customers through Trend Micro Next-Gen solutions and shape technical strategy with customers while partnering with Sales to drive strong outcomes.

The role emphasizes delivering technical demonstrations, training partners, and staying current with evolving cybersecurity trends to protect customer environments.

Qualifications

• Minimum 3 years of presales or pre-sales security experience.
• Strong knowledge of SOC operations, security analytics, and cloud security concepts.
• Experience with public cloud services (AWS, Azure, Google) is a plus.
• Excellent written and spoken English.
• Ability to present complex security topics to diverse audiences.

Responsibilities

• Serve as technical bridge between Sales and customers during presales.
• Deliver engaging security demonstrations of Trend Micro products.
• Train and enable partners, CSPs, MSSPs for customer engagements.
• Stay updated on product/technology with Product Manager input.
• Present complex security solutions to all levels of the organization.

Skills

Presales experience

Security architecture

Cloud security

Public cloud

Customer engagement

Tools

AWS

Azure

GCP

O365

Job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly.

POSITION OVERVIEW

The Solutions Engineer (SE) with [UAE] will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.

PRIMIRY RESPONSIBILITY

• Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
• A strong pillar to build and train sales organisation.
• You shall be an extremely good storyteller and help sales team to sell better and effectively
• Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
• Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
• Conduct routine update on the new product/ technology to the internal sales staff
• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how
• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
• Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
• Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner
• Apply strong problem-solving skills to design solutions that solves the customer problems
• Developing close relationships to help influence the technical strategy of the customer
• Deliver training to customer and prospects about Trend Micro solutions
• Working with company technical support personnel to ensure ongoing quality of support and customer health
• Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
• Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
• Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panellist. Very good public speaking skill will be added advantage to the role

EXPERIENCE

Minimum 3 years of rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage. Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage. Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage Good written and spoken communication skills in English A strong interest in all aspects of cybersecurity and a passion for customer security Excellent of understanding of public cloud technologies such as AWS and Azure

TrendAI strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

#LI-Onsite #LI-NA1

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. We embrace change, empower our people, and foster innovation in an increasingly connected world. Our diverse, multicultural workforce is at the heart of our global success. At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. Explore working at TrendAI™ AI Fearlessly.