Solutions Architect: AI-Driven ITSM & ITOM for Enterprise

First Point Group; Abu Dhabi; On-site; AED 300,000 - 420,000; Full time

Job summary

First Point Group in the United Arab Emirates is seeking a Senior Solution Architect to lead end-to-end delivery for enterprise and government clients. You will drive presales, architecture design, solution delivery, and customer handover while serving as a trusted technical advisor.

Design scalable ITSM/ITOM architectures and AI platforms across hybrid environments, engaging senior stakeholders and shaping modern technology strategies.

Qualifications

• 8+ years of solution architecture experience.
• Deep hands-on knowledge of ITSM, ITOM, Monitoring/Observability or AIOps platforms.
• Experience integrating AI, automation or Generative AI into enterprise environments.

Responsibilities

• Drive full solution lifecycle from presales to handover.
• Act as trusted technical advisor for enterprise and government clients.
• Design scalable and secure ITSM/ITOM/AIOps architectures across cloud, on-premise and hybrid environments.
• Own POCs, bids and technical proposals.

Skills

Solution Architecture

Consulting & presentation

Enterprise ITSM/ITOM

AIOps & AI platforms

Stakeholder engagement

Job description

First Point Group in the United Arab Emirates is seeking a Senior Solution Architect to lead end-to-end delivery for enterprise and government clients. You will drive presales, architecture design, solution delivery, and customer handover while serving as a trusted technical advisor.

Design scalable ITSM/ITOM architectures and AI platforms across hybrid environments, engaging senior stakeholders and shaping modern technology strategies.