Solution Specialist, Manager (Pre-Sales Experience in Networking, Connectivity Solutions & Cybersecurity) Arabic Speaker

Sita; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA in Dubai seeks a Solution Specialist Manager to bridge customers, sales teams, product managers and solution engineers within SITAs Communications Data Exchange portfolio across the Middle East and Africa.

You will translate complex customer requirements into compelling solution narratives, drive opportunities from discovery through offer development, and collaborate with cross-functional teams to ensure outcomes align with business objectives.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, Information Technology or related field.
• Strong experience in pre-sales, solution consulting and technical sales support.
• Fluent English and Arabic; French is a plus.

Responsibilities

• Partner with BDMs to identify and progress strategic opportunities.
• Lead discovery sessions and solution discussions for customer requirements.
• Present SITAs networking, connectivity, cybersecurity and digital solutions to customers.
• Act as a bridge between sales, product management and solution engineering.
• Maintain opportunity pipelines and support account growth and engagement strategies.
• Translate customer needs into actionable requirements for solution strategies.
• Support RFP responses, solution positioning and business case development.
• Assess risks and opportunities before formal design activities.
• Provide market insights and customer feedback to support portfolio growth.
• Drive cross-functional collaboration to meet customer expectations and business goals.

Skills

Pre-sales experience

Solution consulting

Technical sales

Stakeholder management

English & Arabic

Education

Bachelor's degree in Telecommunications/CS/IT or related

Job description

WELCOME TO SITA

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job

The adventure begins right here with you at SITA.

ABOUT THE ROLE & TEAM

As a Solution Specialist Manager you will serve as the critical bridge between customers sales teams product managers and solution engineering teams within SITAs Communications Data Exchange (CDX) Portfolio.

You will combine technical expertise customer engagement and commercial acumen to help drive business growth across the Middle East and Africa region. This role focuses on translating complex customer requirements into compelling solution narratives enabling successful customer engagements and accelerating opportunities from initial discovery through solution positioning and offer development.

Reporting to the Product Management Director within Communications Data Exchange you will play a key role in expanding SITAs connectivity cybersecurity networking and managed services portfolio by partnering closely with Business Development Managers Product Managers and Solution Engineers. You will act as the customer advocate throughout the sales journey ensuring customer challenges technical requirements and business objectives are effectively translated into successful solution outcomes.

This role is ideal for a technical pre-sales professional seeking to expand into a highly customer-facing commercially focused position while maintaining strong involvement in solution strategy and technology discussions.

WHAT YOU WILL DO

• Partner with Business Development Managers to identify qualify and progress strategic opportunities across the Communications Data Exchange portfolio.
• Lead customer discovery sessions workshops and solution discussions to understand business challenges technical requirements and strategic objectives.
• Present and position SITAs networking connectivity cybersecurity and digital communication solutions to customers and partners.
• Act as a trusted advisor between sales product management solution engineering and customers to ensure alignment throughout the opportunity lifecycle.
• Build and maintain opportunity pipelines with regional sales teams while supporting account growth and long-term customer engagement strategies.
• Translate customer needs into actionable requirements and contribute to the development of customer-centric solution strategies.
• Support RFP responses solution positioning activities business case development and commercial discussions.
• Conduct high-level solution assessments identifying risks opportunities dependencies and recommended approaches before formal solution design activities begin.
• Collaborate with Product Managers to provide market insights customer feedback and recommendations that support portfolio growth and innovation.
• Drive cross-functional collaboration across SITA teams to ensure solutions meet customer expectations and business objectives while supporting revenue growth.

WHO YOU ARE

• Bachelors degree in Telecommunications Computer Science Information Technology Engineering or a related field.
• Strong experience in pre-sales solution consulting solution engineering technical sales support or customer-facing technology roles.
• Proven understanding of networking connectivity solutions cybersecurity wireless networking LAN/WAN technologies cloud networking or telecommunications services.
• Experience presenting technical solutions to customers business stakeholders and senior decision-makers.
• Ability to translate complex technical concepts into clear business value propositions and customer-focused outcomes.
• Demonstrated capability to identify customer needs ask insightful discovery questions and develop solution recommendations.
• Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority.
• Commercial awareness and understanding of solution sales cycles account management and customer engagement processes.
• Exceptional communication storytelling presentation and relationship-building skills.
• Demonstrated ability to manage complexity drive accountability and maintain a customer-centric approach.
• Fluent English and Arabic are required. French would be considered a strong advantage.

NICE TO HAVE

• Experience working with telecommunications operators system integrators managed service providers or technology vendors.
• Experience supporting airport aviation transportation or critical infrastructure customers.

WHAT WE OFFER

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your teams needs)
Flex Day: Make your workday suit your life and plans.
Flex Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.

Required Experience:

Manager