Soft Service Supervisor

Tasleeh Facility Management; Dubai; On-site; AED 20,000 - 28,000; Full time

Job summary

Tasleeh Facility Management in Dubai is seeking a Soft Services Supervisor to oversee non-technical services such as cleaning, security, waste management, and landscaping, ensuring SLAs are met and quality is maintained.

You will supervise service providers, coordinate with contractors, handle rostering, conduct inspections, and ensure safety compliance while driving client satisfaction and adherence to company policies.

Qualifications

• Diploma or degree in facilities management, hospitality management, or related field preferred.
• 3-5 years supervisory experience in facilities management or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and resolve issues.

Responsibilities

• Oversee daily operations of soft services, ensuring tasks are performed on schedule.
• Coordinate with service providers and contractors to meet contract specifications and standards.
• Allocate and manage staff resources, including rostering and task assignment.
• Conduct regular inspections and audits of soft services.
• Monitor performance of service providers and staff and implement corrective actions.
• Ensure compliance with health, safety and environmental regulations.
• Address client or facility user complaints regarding soft services.
• Prepare and present performance reports for soft services.
• Provide training and development opportunities for staff.

Skills

Leadership

Communication

Team management

Health & safety

Customer service

Education

Diploma/Degree in facilities management or related field

Tools

Facilities management software

Job description

The Soft Services Supervisor manages and coordinates various non-technical services within a facility, such as cleaning, security, waste management, landscaping, and other customer-focused services. The role involves supervising service providers, ensuring compliance with service level agreements (SLAs), and maintaining high quality and customer satisfaction standards.

Required Qualifications and Skills:

• Education: A diploma or degree in facilities management, hospitality management, or a related field is often preferred.
• Experience: Previous experience of 3-5 years in a supervisory role within facilities management, soft services, or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and resolve issues effectively.
• Good organizational and time management skills.
• Knowledge of health and safety regulations.
• Proficiency in using facilities management software and other relevant tools.

Key Responsibilities:

• Oversee daily operations of soft services, ensuring all tasks are performed efficiently and on schedule.
• Coordinate with service providers and contractors to ensure services are delivered according to contract specifications and company standards.
• Allocate and manage staff resources, including rostering and assigning tasks to ensure coverage and efficiency.
• Conduct regular inspections and audits to ensure that soft services meet the required standards.
• Monitor and evaluate the performance of service providers and staff, providing feedback and implementing corrective actions when necessary.
• Ensure all services comply with health, safety, and environmental regulations.
• Address any issues or complaints from clients or facility users regarding soft services.
• Prepare and present reports on the performance and efficiency of soft services.
• Provide training and development opportunities for staff to enhance their skills and knowledge in soft services.
• Ensure all staff members know and adhere to company policies and procedures.
• Conduct risk assessments and implement safety measures to prevent accidents and injuries.
• Ensure that all equipment is adequately maintained and in good working order.

Job Type: Full-time Pay: AED1,800.00 - AED2,500.00 per month