Showroom Manager - Furniture Retail

GMG Gulf; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

GMG Gulf in Dubai seeks a Showroom Manager to lead Modora, its flagship furniture showroom. This role focuses on driving sales growth, managing showroom P&L, and ensuring a premium client experience. The ideal candidate will have extensive experience in luxury furniture retail, strong leadership skills, and the ability to coordinate between sales and design teams.

Key responsibilities include managing operations, sales targets, and showroom performance while maintaining high visual merchandising standards. Join us to influence the premium furniture market in Dubai.

Qualifications

• Preferred Bachelor's Degree in Business, Retail Management, or Interior Design.
• 5+ years of experience in leading a premium furniture showroom.
• Strong understanding of made-to-order furniture and customization workflows.

Responsibilities

• Own commercial performance of the showroom, including sales growth.
• Lead two interdependent showroom teams with clear objectives.
• Manage showroom P&L and forecast performance.

Skills

Premium furniture retail

Showroom management

Store P&L management

Retail sales leadership

Interior design sales

Project sales

Cabinetry sales

Made-to-order furniture

Furniture customization

Client briefing

Education

Bachelor's Degree in Business, Retail Management, Interior Design

Tools

POS systems

CRM systems

Job description

Overview

Showroom Manager - Furniture Retail in Dubai, United Arab Emirates focuses on leading Modora, GMG Home's flagship indoor furniture showroom. This role is responsible for showroom P&L, retail and project sales growth, made‑to‑order furniture execution, cabinetry sales, interior designer coordination, sales team leadership, visual merchandising standards, concession management, and premium client experience across a large 3000 sqm destination showroom.

Key Responsibilities

• Own the commercial performance of the Modora flagship showroom, including retail sales, project sales, footfall conversion, average order value, revenue targets, and monthly budget delivery.
• Manage showroom P&L, operating costs, commercial discipline, and fair application of the retail commission structure across the sales floor.
• Forecast, track, and report showroom performance while acting on trends across retail revenue, project pipeline, margin, conversion, and customer demand.
• Lead two interdependent showroom teams, including interior designers and retail salespeople, with clear objectives, accountability, coaching, and performance expectations.
• Recruit, onboard, develop, and performance‑manage team members against monthly and quarterly targets.
• Align designer project rewards and salesperson retail commissions so both teams support one another instead of competing for client ownership.
• Own the full made‑to‑order and customization pipeline, covering client briefs, specification sheets, factory feasibility, client approval, quotation, order placement, production tracking, quality control, delivery, and installation.
• Enforce process gates for custom orders, including confirmed feasibility before quotation, signed specifications before pricing, one controlled specification sheet per item, and confidentiality of the production partner.
• Monitor lead times, production quality, order progress, client expectations, and project margin across all custom furniture and made‑to‑order activity.
• Drive cabinetry as a core category and lead high‑value selling for whole‑room, fitted furniture, and villa‑scale interior projects.
• Build and manage a strong project pipeline from showroom leads, designer referrals, trade relationships, and premium client opportunities.
• Quote, negotiate, and close project sales while protecting margin, delivery feasibility, design accuracy, and client satisfaction.
• Operate a clear designer‑to‑sales handoff model where the client originator remains visible, referral credit is fairly assigned, and project triggers are properly logged.
• Maintain clean lead attribution, resolve double‑claim situations, and ensure salespeople benefit when passing project‑potential clients to designers.
• Hold the flagship showroom floor to a designer‑grade visual standard through strong layout planning, room sets, vignettes, product storytelling, styling, and seasonal presentation.
• Plan and execute seasonal resets, new‑range launches, display updates, and showroom storytelling across the 3000 sqm space.
• Coordinate the in‑showroom concession and shop‑in‑shop program, including shared floor standards, staffing coordination, visual merchandising, traffic flow, and POS integration.
• Protect Modora's curation, positioning, brand identity, and premium customer experience while converting concession traffic into furniture and project sales.
• Build strong relationships with interior designers, architects, stylists, trade clients, and high‑value retail customers who can generate specified project work.
• Represent Modora professionally with premium clients, design partners, concession partners, internal stakeholders, and external service providers.
• Manage day‑to‑day showroom operations, display stock, inventory control, delivery coordination, installation follow‑up, and customer service escalations.
• Ensure compliance with company policies, health and safety standards, loss‑prevention controls, stock procedures, and operational requirements.
• Use POS, CRM, stock management, order tracking, and reporting systems to maintain commercial visibility and operational discipline.
• Create a collaborative floor culture where designers and salespeople work together to convert showroom interest into completed retail and project revenue.

Ideal Profile

• Bachelor's Degree in Business, Retail Management, Interior Design, or a related field is preferred.
• Qualification in interior design, furniture design, spatial planning, or a design‑related discipline is an advantage.
• Strong experience leading a premium furniture showroom, home interiors store, design‑led retail concept, or high‑value lifestyle retail operation.
• Proven ability to manage showroom P&L, operating costs, retail sales targets, project sales pipeline, average order value, footfall conversion, and margin delivery.
• Experience leading both commissioned retail sales teams and interior design or project sales teams within the same commercial environment.
• Strong understanding of made‑to‑order furniture, customization workflows, specification sheets, material selection, finishes, dimensions, fabrics, client sign‑off, production tracking, and delivery coordination.
• Ability to manage cabinetry, whole‑room, villa, and big‑ticket interior project sales from initial brief to final installation.
• Confident in quoting, negotiating, closing, and protecting margin on high‑value furniture and interior projects.
• Strong visual merchandising judgment with the ability to maintain designer‑grade showroom standards, room sets, product displays, and seasonal launches.
• Experience coordinating concession, shop‑in‑shop, or shared‑floor retail partnerships is an advantage.
• Solid knowledge of POS, CRM, inventory, order tracking, stock management, sales reporting, and performance management systems.
• Skilled in lead attribution, sales handoff discipline, commission fairness, team coaching, and conflict resolution.
• Strong client‑facing presence with the ability to build trust with designers, architects, stylists, trade buyers, and high‑value residential clients.
• Excellent communication, commercial judgment, leadership, operational discipline, and stakeholder management skills.
• Comfortable working in a premium, fast‑moving showroom environment where design quality, sales performance, and operational accuracy are equally important.

Skills Set

• Premium furniture retail
• Showroom management
• Store P&L management
• Retail sales leadership
• Interior design sales
• Project sales
• Cabinetry sales
• Made‑to‑order furniture
• Furniture customization
• Client briefing
• Specification sheets
• Factory feasibility
• Material selection
• Finish selection
• Fabric coordination
• Client sign‑off
• Quotation management
• Margin protection
• Production tracking
• Quality control
• Delivery coordination
• Installation follow‑up
• Lead attribution
• Designer‑to‑sales handoff
• Commission management
• Visual merchandising
• Room set planning
• Product storytelling
• Seasonal showroom resets
• New‑range launches
• Concession coordination
• Shop‑in‑shop coordination
• POS systems
• CRM systems
• Stock management
• Inventory control
• Trade client relationships
• Architect relationships
• Interior designer relationships
• Team leadership
• Performance management

Why Join Us

This is a strong opportunity for a senior showroom leader to manage a flagship furniture destination in Dubai's premium retail market. The role offers ownership of a major design‑led floor, commercial P&L, high‑value project sales, cabinetry growth, designer collaboration, customization workflows, and multi‑disciplinary team leadership. It is ideal for a commercially sharp furniture retail professional who can combine showroom theatre, design credibility, client trust, sales discipline, and operational control to build a high‑performing home interiors business.

About the Company

GMG is a global well‑being company headquartered in Dubai, United Arab Emirates, with businesses across sport, everyday goods, health and beauty, properties, logistics, and lifestyle retail. Through GMG Home and Modora, the company continues to expand its presence in premium interiors, furniture retail, and design‑led customer experiences. With a strong regional footprint and a portfolio connected to leading home‑grown and international brands, GMG offers an environment where retail leadership, design knowledge, project selling, and customer experience come together in a fast‑growing Dubai market.