Shopping Centre Manager

Manpower Professional; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

Manpower Professional, Abu Dhabi, is seeking an experienced Shopping Centre Manager to oversee on-site property management services for a large real estate group. The role focuses on coordinating resources, managing staff, and ensuring tenant satisfaction in line with lease agreements and regulations.

Key responsibilities include budget control, on-site operations, asset management collaboration, and development of marketing strategies, with close liaison to marketing leadership and local

Qualifications

• 5+ years of operational experience in a shopping centre environment.
• Strong presentation, negotiation, teamwork and report writing skills.
• Excellent written and spoken English and Arabic.
• IT skills including MS Word, Excel, PowerPoint, Outlook and Internet.
• High level of precision and analytical ability.
• Ability to take responsibility for sizeable and complex instructions.
• Experience in client management and staff management.
• Demonstrable competence in relevant technical areas.
• Knowledge of legislation and case law relevant to role.
• Knowledge of the retail property sector.
• Understanding of market and local knowledge.
• Understanding of business development and client relationship management.

Responsibilities

• Manage on-site staff and centre operations within budgets.
• Develop relationships with tenants and ensure lease compliance and service quality.
• Coordinate asset management and marketing initiatives.
• Assist leasing team with on-site inspections and operations data.
• Issue written orders on health & safety, operations, security, and cleanliness.
• Lead and develop on-site staff and external contractors into a cohesive team.
• Ensure compliance with statutory, legal, and insurance requirements.
• Oversee credit control, cash handling and banking procedures.
• Produce and execute an annual marketing plan for the centre.
• Collaborate with Head of Marketing on marketing activities.

Skills

Operational experience (shopping mall)

Presentation

Negotiation

Teamwork

Report writing

Communication

Interpersonal skills

Arabic language

English language

IT skills

Analytical skills

Accountability

Client management

Staff management

Legal knowledge

Retail property knowledge

Market knowledge

Business development

Client relationship management

Tools

MS Word

Excel

PowerPoint

Outlook

Internet

Job description

A large Real Estate Group is currently looking for an experienced Shopping Centre Manager to be based in Abu Dhabi. You will be responsible of providing users of the shopping centre with retail property management services on site that meet their expectations, through coordinating resources and overseeing site management.

Your main responsibilities will include:

• Manage on-site staff.
• Responsibility for, and management of, the centre's operational and budgets.
• Operate within project / departmental budgets
• To develop a close working relationship with all tenants, encouraging them to conduct their business efficiently and effectively, in compliance with the requirements of their leases and any supplemental regulations.
• To develop close links with the appropriate local authorities and to actively join in and contribute to local community activities and initiatives.
• To assist and cooperate with management team regarding asset management and marketing initiatives.
• Where required, to assist leasing team with on-site inspections and the provision of operational data.
• To issue written orders regarding health & safety, operations, management, security and cleanliness of the centre and implement the appropriate procedures to create and maintain an effective environment for staff, retailers and customers.
• To instruct, motivate and develop on-site staff and any third parties working closely with on-site staff into a cohesive, unified and efficient team.
• To ensure always that the centre and on-site practices of staff and third party suppliers and contractors meet all relevant statutory, legal and insurance requirements.
• To manage credit control, cash handling and banking processes, paying particular attention to the security of cash and cheques.
• To produce and execute an annual marketing plan to promote and market the centre, within the allocated budget.
• To work with Head of Marketing

To be considered for this role, you must have the following skills and attributes:

• At least 5 years' operational experience in a shopping centre environment.
• Presentation, negotiation, teamwork and report writing skills.
• Good communication and interpersonal skills.
• Good command of written/verbal English and Arabic.
• IT skills (MS Word, Excel, Powerpoint, Outlook, Internet).
• High level of preciseness and analytical skills.
• Demonstrable ability to take responsibility for sizeable and complex instructions.
• Relevant client management experience.
• Relevant staff management experience.
• Demonstrable technical competence in areas relevant to role.
• Detailed knowledge of legislation and case law relevant to role.
• Knowledge of the retail property sector.
• Demonstrable understanding of market and local knowledge.
• Demonstrable understanding of business development and client relationship management.

- Beijing - Part-time work available, China