Senior Cargo Operations & Compliance Leader

flydubai; Dubai; On-site; AED 1,200,000 - 2,000,000; Full time

Job summary

flydubai is seeking an experienced cargo operations leader to oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, and bulk loading while complying with regulatory and OEM requirements.

The role covers DXB and DWC operations, KPI monitoring, incident investigations, and continuous improvement in infrastructure and automation to support growing cargo activities.

Qualifications

• 8+ years of experience in cargo operations, freight handling, aviation ground operations.
• Experience in managing large operational teams in cargo, aviation, or ground handling environments.
• Advanced Cargo & Dangerous Goods courses and related certifications.

Responsibilities

• Identify operational objectives and implement strategies, policies, and procedures for safe, efficient cargo operations.
• Ensure SOP compliance across all cargo operations and maintain accuracy.
• Investigate accidents, incidents, service failures, irregularities, and customer complaints with root-cause analysis.
• Prepare and monitor KPIs and Safety Performance Targets per UAE GCAA standards for bulk and ULD operations.
• Oversee day-to-day cargo operations at DXB and DWC, ensuring service quality with dnata and ground handlers.
• Evaluate infrastructure, automation, and resource needs to support current and future cargo ops.
• Coordinate with dnata and third-party providers to ensure SLA compliance and operational readiness.
• Support cargo product development including system automation and new cargo products.
• Own cargo-related documentation in the Ground Handling Manual and ensure regulatory alignment.

Skills

Fluent English

Cargo operations experience

Leadership

Education

Bachelor's Degree (3+ years)

Job description

flydubai is seeking an experienced cargo operations leader to oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, and bulk loading while complying with regulatory and OEM requirements.

The role covers DXB and DWC operations, KPI monitoring, incident investigations, and continuous improvement in infrastructure and automation to support growing cargo activities.