ServiceNow Program Manager | Agile IT Delivery Leader

Remotedxb; Dubai; On-site; AED 260,000 - 520,000; Full time

Job summary

NewRocket in Dubai is seeking a seasoned Project/Program Manager to bridge business and technical teams on complex IT initiatives within the ServiceNow domain.

You will define scope and objectives, plan stages, allocate resources, monitor progress, lead client and vendor meetings, and oversee budgets, schedules and risks using Agile methods. You’ll coach teams and foster trust-based client relations to ensure successful delivery.

Qualifications

• 8+ years of business-related experience.
• Minimum 7 years in technology Project/Program management.
• Experience with Agile Project Management principles.
• Proficiency in project methodologies and management principles.
• Experience in strategic planning and resource allocation.
• Broad understanding of ServiceNow Domain areas.
• Strong facilitation and communication skills.
• Bachelor's degree in Business Management or a related field.
• PMP certification preferred.
• ServiceNow platform experience preferred.

Responsibilities

• Act as intermediary between business and technical teams
• Define project scope, objectives, and communication plans
• Plan project stages, assess business implications, and monitor progress
• Assign resources, timelines, and schedules
• Lead crew and customer meetings
• Oversee project execution, budget, forecasts, schedule, and scope
• Identify and mitigate risks and dependencies
• Utilize Agile and iterative project methodologies
• Develop and manage WBS for IT projects
• Prepare and deliver project status reports
• Build trust-based relationships with clients
• Provide coaching, mentoring, and cross-training for team members

Skills

Agile Project Management

Stakeholder Communication

Resource Allocation

Risk Mitigation

Team Facilitation

ServiceNow Knowledge

Education

Bachelor's degree in Business Management

PMP certification

Job description

NewRocket in Dubai is seeking a seasoned Project/Program Manager to bridge business and technical teams on complex IT initiatives within the ServiceNow domain.

You will define scope and objectives, plan stages, allocate resources, monitor progress, lead client and vendor meetings, and oversee budgets, schedules and risks using Agile methods. You’ll coach teams and foster trust-based client relations to ensure successful delivery.