Senior ServiceNow Delivery Lead

DXC Technology Inc.; Dubai; On-site; AED 300,000 - 350,000; Full time

Job summary

A global technology services company is searching for a ServiceNow Delivery Manager in Dubai. This role is focused on overseeing the delivery of ServiceNow solutions, managing implementation projects, and fostering strong relationships with clients. The ideal candidate will have over 10 years of experience in IT service delivery, with a minimum of 7 years dedicated to ServiceNow. This position requires strong leadership capabilities and proficiency in project management methodologies, ensuring high-quality service delivery within budget constraints.

Qualifications

• Minimum of 10 years in IT service delivery or project management, with 7 years focused on ServiceNow.
• Proven experience managing enterprise ServiceNow implementations.
• ITIL Foundation certification is required.

Responsibilities

• Oversee end-to-end delivery of ServiceNow solutions.
• Build and maintain strong client relationships.
• Lead ServiceNow implementation projects.
• Implement quality assurance processes.

Skills

Leadership and team management skills

Client relationship management

Project management proficiency

ServiceNow platform knowledge

Analytical problem-solving skills

Education

Bachelor’s degree in computer science, IT, Business Administration or related field

Master’s degree in a related field

Job description

A global technology services company is searching for a ServiceNow Delivery Manager in Dubai. This role is focused on overseeing the delivery of ServiceNow solutions, managing implementation projects, and fostering strong relationships with clients. The ideal candidate will have over 10 years of experience in IT service delivery, with a minimum of 7 years dedicated to ServiceNow. This position requires strong leadership capabilities and proficiency in project management methodologies, ensuring high-quality service delivery within budget constraints.