ServiceNow Advisory Manager

Salt Digital Recruitment; Dubai; On-site; AED 250,000 - 300,000; Full time

Job summary

Salt Digital Recruitment is looking for an experienced ServiceNow professional based in Dubai. The role involves acting as a trusted advisor to enterprise clients, focusing on platform strategy, adoption, and continuous innovation across digital workflows. You will oversee solution architecture and collaborate with technical teams to ensure clients achieve measurable value from their investments.

The ideal candidate has over 10 years in IT, with significant experience in enterprise architecture and must be proficient in Arabic.

Qualifications

• 10+ years in IT with at least 5 years in platform leadership or enterprise architecture.
• Strong experience with ServiceNow or similar enterprise platforms.
• Proven ability to manage strategic client relationships.

Responsibilities

• Serve as the primary technical liaison for key enterprise accounts.
• Lead platform strategy and integration across digital ecosystems.
• Oversee solution architecture and governance to align with best practices.

Skills

ServiceNow delivery and optimisation

IT leadership

Stakeholder management

Analytical skills

Education

10+ years of IT experience

5 years in platform leadership or enterprise architecture

Tools

ServiceNow

ITIL v4

Job description

Arabic‑speaking essential. We’re seeking an experienced ServiceNow professional to act as a trusted advisor to enterprise clients, driving platform strategy, adoption, and continuous innovation across digital workflows. In this role, you’ll bridge business strategy and technology delivery, ensuring clients realise measurable value from their platform investments. You’ll lead cross‑functional technical teams, influence platform evolution, and drive digital transformation outcomes.

Key Responsibilities

• Serve as the primary technical liaison for key enterprise accounts.
• Lead platform strategy, maturity, and integration across digital ecosystems including automation, observability, and AI operations.
• Oversee solution architecture, scalability, and governance to align with best practices.
• Mentor and guide delivery teams to uphold quality and technical excellence.
• Analyse platform performance and identify opportunities for optimisation and innovation.
• Communicate effectively with business and technical stakeholders at all levels.
• Identify growth opportunities and support commercial discussions through technical insight.

About You

• 10+ years in IT, with at least 5 years in a platform leadership or enterprise architecture role.
• Strong experience delivering and optimising ServiceNow or equivalent enterprise platforms.
• Proven ability to manage strategic client relationships and translate technical delivery into business outcomes.
• Excellent leadership, analytical, and stakeholder management skills.
• Must be Arabic‑speaking.

Preferred Certifications

• ITIL v4 Foundation
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS – ITSM, ITOM, CSM, or HRSD)
• ServiceNow Certified Technical Architect (CTA – highly desirable)