ServiceNow Engineer

Iconnect IT Business Solutions; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

Iconnect IT Business Solutions is seeking an experienced Service Desk Analyst to run our Corporate Services Service Desk in Abu Dhabi. You will ensure every request and work order is handled to a high standard and within agreed SLAs and KPIs.

You will also manage the building's access control system, ensuring every access request is processed accurately and act as the go-to person for configuring, scripting, and improving our ServiceNow platform while keeping daily service desk operations

Qualifications

• Strong technical expertise in ServiceNow.
• Experience running a corporate services service desk within SLAs and KPIs.

Responsibilities

• Manage building access control system and process access requests accurately.
• Configure, script, and improve the ServiceNow platform while supporting daily service desk operations.

Job description

We are looking for an experienced Service Desk Analyst with strong technical expertise in ServiceNow to run our Corporate Services Service Desk. You will make sure every request and work order is handled to a high standard and within agreed SLAs and KPIs. You will also manage the building's access control system, making sure every access request is processed accurately.

This is not a role for someone who has only logged and closed tickets. You will be the go-to person for configuring, scripting, and improving our ServiceNow platform, while also keeping daily service desk operations running smoothly.