ServiceNow Developer (Remediation & Testing)

Müller's Solutions; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Muller's Solutions in Dubai seeks a skilled ServiceNow Developer to lead remediation and testing initiatives. This role focuses on stable, high-quality ServiceNow platforms through hands-on development, defect resolution, and comprehensive testing.

The ideal candidate has 4+ years of ServiceNow experience, strong scripting skills, and familiarity with ITSM/ITOM modules. You will collaborate with stakeholders to ensure governance and performance across upgrades and implementations.

Qualifications

• 4+ years hands-on ServiceNow development and administration experience.
• Strong scripting experience: Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer.
• Experience with remediation activities and defect troubleshooting on ServiceNow.
• Hands-on testing experience: functional, integration, regression and UAT testing.
• Experience with upgrades and release testing in ServiceNow.
• Familiarity with ITSM, ITOM, HRSD, or CSM modules is a plus.

Responsibilities

• Perform remediation on existing ServiceNow implementations, fix defects and optimize configurations.
• Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
• Analyze issues from platform upgrades or migrations and remediate them.
• Design, execute, and support functional, integration, regression, and UAT testing.
• Identify, troubleshoot, and resolve application defects and performance issues.
• Collaborate with stakeholders, developers, and QA to gather requirements and validate solutions.
• Develop and maintain test plans, test cases, and test scripts.
• Support upgrade testing and ensure compatibility with new releases.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Ensure adherence to development best practices and governance standards.
• Prepare technical documentation and provide knowledge transfer to support teams.

Skills

ServiceNow Development

Remediation & Defect Resolution

Testing & QA

JavaScript

Flow Designer

REST/SOAP APIs

Agile/Scrum

UAT Testing

Upgrade Testing

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ATF (Automated Test Framework)

ServiceNow scripting

Job description

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands‑on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.

Key Responsibilities

• Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
• Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
• Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
• Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
• Identify, troubleshoot, and resolve application defects and performance issues.
• Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
• Develop and maintain test plans, test cases, and test scripts.
• Support ServiceNow upgrade testing and ensure compatibility with new releases.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Prepare technical documentation and provide knowledge transfer to support teams.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of hands‑on experience in ServiceNow development and administration.
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
• Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
• Hands‑on experience in testing methodologies, including functional, integration, regression, and UAT testing.
• Experience with ServiceNow upgrades and release testing.
• Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with ITSM, ITOM, HRSD, or CSM modules.
• Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
• Previous experience in large‑scale ServiceNow implementation or transformation projects.

Key Skills

• ServiceNow Development
• Remediation & Defect Resolution
• Testing & Quality Assurance
• ServiceNow ATF
• JavaScript
• REST/SOAP APIs
• Flow Designer
• Upgrade Testing
• Troubleshooting & Root Cause Analysis
• Agile/Scrum