Service Desk Analyst

Tiger Recruitment; Abu Qrayn; On-site; AED 120,000 - 180,000; Full time

Job summary

Tiger Recruitment is seeking a highly organized Corporate Services Coordinator to support day-to-day administration of corporate services operations in Abu Dhabi. The role focuses on service desk administration, access control systems, work request coordination, record maintenance, and multi‑function administrative support.

Strong organizational skills and attention to detail are essential. The position requires coordinating with multiple stakeholders, generating reports, and ensuring service

Qualifications

• Bachelor’s degree or equivalent qualification.
• Minimum of 5 years’ experience in Corporate Services, Service Desk Administration, Facilities Coordination, Office Administration, or similar role.
• Experience administering service management platforms and access control systems.
• Experience producing operational reports and supporting multiple stakeholders.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience using ServiceNow or similar service management platforms is highly desirable.

Responsibilities

• Administer and monitor the Corporate Services Service Desk, ensuring requests are processed efficiently and in line with service levels.
• Coordinate and assign service requests to appropriate teams, monitoring progress to completion.
• Schedule recurring maintenance and operational tasks with timely completion and tracking.
• Respond to telephone and email inquiries, directing requests to the appropriate teams.

Skills

Service Desk Administration

Facilities Coordination

Office Administration

Data Management

Time Management

Education

Bachelor’s degree or equivalent qualification

Tools

ServiceNow

Microsoft Office

Job description

Overview

We are seeking a highly organized and detail‑oriented Corporate Services Coordinator to support the day‑to‑day administration of corporate services operations. The successful candidate will manage service desk activities, administer access control systems, coordinate work requests, maintain accurate records, and provide administrative support across multiple corporate services functions. This role requires excellent organizational skills, strong attention to detail, and the ability to manage competing priorities while delivering exceptional internal customer service.

Key Responsibilities

• Corporate Services Administration: Administer and monitor the Corporate Services Service Desk, ensuring requests are processed efficiently and in line with agreed service levels. Coordinate and assign service requests to the appropriate teams while monitoring progress through to completion. Schedule recurring maintenance and operational tasks, ensuring timely completion and accurate tracking. Prioritize urgent requests and escalates critical issues where necessary. Respond professionally to telephone and email inquiries, providing support and directing requests to the appropriate teams.
• Access Control & Security Administration: Administer access control systems, including creating, updating, and removing access permissions for employees, contractors, and visitors. Issue, update, and maintain employee and contractor identification cards. Generate regular access control reports and support audits of restricted access areas. Maintain accurate records relating to access permissions, security credentials, and access logs. Support inventory management of security devices, access cards, and related equipment.
• Reporting & Data Management: Prepare regular operational reports, dashboards, and service metrics for management. Generate ad hoc reports to support operational decision‑making and compliance requirements. Process and maintain time and attendance records, ensuring accuracy and timely updates. Maintain accurate documentation, records, and filing systems in accordance with company policies.
• Administrative Support: Provide general administrative support across the Corporate Services function. Assist with document preparation, correspondence, data entry, and records management. Support facilities, hospitality, and operational teams with administrative coordination as required. Carry out additional duties as assigned to support business operations.

Requirements

• Bachelor’s degree or equivalent qualification.
• Minimum of 5 years’ experience in Corporate Services, Service Desk Administration, Facilities Coordination, Office Administration, or a similar operational support role.
• Experience administering service management platforms and access control systems.
• Experience producing operational reports and supporting multiple stakeholders.
• Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Experience using ServiceNow or similar service management platforms is highly desirable.