Service Solutions Specialist - Carrier Services

Beijing Foreign Enterprise Management Consultants Co.,Ltd.; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Huawei seeks an experienced Service Solutions Specialist - Carrier Services to support development and operation of carrier service and software solutions. The role blends solution development, bidding support, customer engagement, business development and marketing, with a strong focus on carrier customers.

Responsibilities include leading bid activities, coordinating with sales, technical, commercial and delivery teams, and developing service/software solutions such as Data Center, SmartCare

Qualifications

• Bachelor's degree or above.
• 3+ years of relevant experience in telecom, ICT, service solutions, presales, business development or related field.
• Huawei experience is highly preferred.
• Experience as Huawei Service Solution Responsible (SSR) is strongly preferred.
• Familiarity with Huawei's LTC/Lead-to-Cash process and carrier bidding.
• Experience developing or supporting service/software solutions (Data Center, SmartCare, NPM, Managed Services).

Responsibilities

• Develop and operate carrier service and software professional service opportunities, including insights, lead generation, solution development, bidding guidance and service design.
• Lead and coordinate bidding activities for carrier service and software projects, including bid document interpretation, response preparation, service solution design and customer-facing clarification.
• Support the development of service and software opportunities from customer requirements through solution and commercial proposal stages.
• Plan and support branding and marketing activities for service and software products, including summits, exhibitions and customer visits to China.
• Maintain strong day-to-day relationships with carrier customers in the service and software domain.
• Identify customer needs, business opportunities and market insights.
• Prepare customer-facing presentations, solution materials and clarification documents.
• Coordinate with internal teams to ensure effective customer support and project execution.
• Support other business development and service solution activities as required.

Skills

Customer-facing communication

Presentation skills

Cross-functional collaboration

Bilingual Chinese/English

Education

Bachelor's degree

Job description

About the Role

On behalf of Huawei, a world-renowned IT and Communications Company, we are seeking an experienced Service Solutions Specialist - Carrier Services to support the development and operation of carrier service and software solutions.

The role will combine solution development, bidding support, customer engagement, business development and marketing activities, with a strong focus on carrier customers and service/software solutions.

Key Responsibilities

• Develop and operate carrier service and software professional service opportunities, including industry insights, lead generation, solution development, bidding guidance and service commercial design.
• Lead and coordinate bidding activities for carrier service and software projects, including bid document interpretation, response preparation, service solution design and customer-facing clarification.
• Support the development of service and software opportunities from customer requirements through solution and commercial proposal stages.
• Plan and support branding and marketing activities for service and software products, including summits, exhibitions, executive communications and customer visits to China.
• Maintain strong day-to-day relationships with carrier customers in the service and software domain.
• Independently identify customer needs, business opportunities and market insights.
• Prepare customer-facing presentations, solution materials and clarification documents.
• Coordinate with internal sales, technical, commercial, product and delivery teams to ensure effective customer support and project execution.
• Support other business development and service solution activities as required.

Qualifications

• Bachelor's degree or above.
• 3+ years of relevant experience in telecom, ICT, service solutions, solution sales, presales, business development or a related field.
• Experience in Huawei is highly preferred.
• Experience as a Huawei Service Solution Responsible (SSR) is strongly preferred.
• Familiarity with Huawei's LTC (Lead-to-Cash) process and carrier bidding processes is highly preferred.
• Experience developing or supporting one or more service/software solutions, such as Data Center (DC), SmartCare, NPM, Managed Services (MS), software or related solutions.
• Strong customer-facing communication and presentation skills.
• Strong organizational, coordination and execution capabilities.Ability to work effectively across sales, technical, commercial and delivery teams.
• Professional working proficiency in Chinese and English.

Preferred Skills

• Carrier / telecom business
• Service solution development
• Software solutions
• Bidding / tender management
• Solution design
• Customer relationship management
• Business development
• Commercial solution design
• Huawei LTC
• Customer presentation
• Marketing/event management