Service Sales Coordinator: Quotation, CRM & Contracts Lead

Parker Connect

Dubai

On-site

AED 120,000 - 180,000

Full time

14 days+

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Job summary

Parker Connect in Dubai invites a seasoned Service Sales Coordinator to join our back-office team. You will support Service Sales Engineers, prepare quotations, monitor enquiries, process service orders, and manage CRM updates.

Strong English writing, Excel prowess, and client-focused communication are essential. The role requires at least 5 years in service/sales coordination, plus basic HVAC knowledge or technical background.

Qualifications

Minimum 5 years of experience in service/sales coordinator role.
Basic knowledge of HVAC units / Technical Background preferred.
Excellent Proficiency in MS Office (Excel, Word & PPT) is required.
Good write up skills and customer focused.

Responsibilities

Provide back-office support to Service Sales Engineers.
Preparing Service Quotation, AMC proposals in predefined formats
Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups.
Service Order processing, Customer creation, Credit approvals, Service Sales Reports.
Update service enquiries & proposals in CRM and generate reports
Take the role of service sales engineer on their vacation or in delegation.
Send quotes directly to the customer, ensure the acknowledgment, and clarify the queries raised by customer on products, scope, price, terms & conditions, and logistics.
Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.
Manage contract documents, review terms & conditions and renew contracts
Submit monthly KPI of enquiry response time (enquiry to quotation)
Follow up for renewals of maintenance contracts directly with customers.
Preparing Proforma Invoice / Advance invoice
Follow up payments if necessary