Service Reception Manager

Al Tayer Group; Al Ain; On-site; AED 67,000 - 112,000; Full time

Job summary

Al Tayer Group in Al Ain, United Arab Emirates, is seeking a Service Centre Lead to oversee the service function and drive plans to meet revenue, quality, and customer satisfaction targets. You will manage customer interactions, inform advisors, coordinate shuttle services, and monitor workflows across reception, workshop, and parts departments.

The role requires 3–5 years in automotive service, a graduate degree in any discipline, and strong leadership and digital skills.

Qualifications

• 3–5 years in automotive service industry.
• Ability to work in a fast-paced environment with tight deadlines.
• Graduate in any discipline.

Responsibilities

• Receive customers in a professional manner providing them with accurate and timely information on their service needs.
• Inform Service Advisors of customer needs and record information accordingly.
• Provide excellent customer service and monitor the customer contract; ensure Service Advisors call customers to enquire on arrival delays and rebook the service if requested.
• Organize and manage the shuttle service and maintain the service log and log books for courtesy cars.
• Handle customer complaints; address issues and discuss with Service Advisors; ensure process compliance.
• Follow up on repeat complaints with the workshop to ensure problems are resolved.
• Follow up on WIP, analyze delays and inform customers about delivery delays.
• Liaise with call center reports and follow up with customers to ensure resolution and satisfaction.
• Coordinate activities and information between operators, service advisors and workshop for smooth operations.
• Maintain reception area cleanliness, manage workspace, update service boards, adhere to workshop processes.
• Liaise with parts department on delivery delays and provide admin support for follow up matters.
• Liaise with sales to confirm service contract details and process accordingly.
• Monitor cars taken out for test drives and manage the gate pass system.
• Manage reception drivers and car cleaners to ensure efficient vehicle movement.
• Guide and motivate subordinates to enhance performance and continuous development.

Skills

Attention to detail

Team leadership

Digital literacy

Education

Graduate in any discipline

Job description

Job Location: Al Ain, United Arab Emirates

Work Mode: On-site

Date Posted: 15 October 2026

Job Reference/ID: 4480

Job Description / Role:

To lead the service function for the brand, develop and implement plans and programmes in order to achieve service targets in terms of revenue, quality and effective customer service.

Key Responsibilities:

• Receive customers in a professional manner providing them with accurate and timely information on their service needs.
• Accurately inform Service Advisors of customer needs and record information accordingly.
• Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
• Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
• Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors. Ensure service advisors follow the process in receiving/ delivering vehicles.
• Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
• Follow up on WIP, analyze delays and intimate the customer on reasons for delays in delivery.
• Liaison with call center reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
• Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.
• Maintain cleanliness standards for the reception area, manage the work space, ensure the service boards are regularly updated and adhere to the workshop processes.
• Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.
• Liaison with sales to confirm details on service contracts, update the same in the system and process accordingly.
• Monitor the cars taken out for test drives and manage the gate pass system.
• Manage reception drivers and car cleaners to ensure vehicles are moved efficiently in the reception area.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Experience Required:

• 3-5 years experience in the automotive service industry
• Proven ability to perform in a fast-paced environment while managing tight deadlines

Education Qualifications: Graduate in any discipline

Skills Required:

• High attention to detail
• Ability to lead, develop and motivate teams
• Strong digital literacy and computer proficiency

Employment / Job Type: Full Time

About the Company:

A Dubai family owned conglomerate with interests in automotive distribution, luxury and lifestyle retail, hospitality, perfumes and cosmetics. It represents international brands across the Middle East and employs teams in retail, sales, marketing, logistics and corporate functions.

Company Industry: Automotive