Automotive Service Reception Lead: Customer-Centric

Al-Futtaim; Al Ain; On-site; AED 89,000 - 134,000; Full time

Job description

Overview of the Role

We are looking for a skilled and dynamic Reception Supervisor to join our Lexus Al Ain Service Center team. As a Reception Supervisor, you will be responsible for overseeing and leading a team of Service Advisors. You’ll play a key role in ensuring the highest standards of customer service, acting as a role model and promoting a culture of excellence, enthusiasm, and professionalism in our service reception.

What You Will Do

• Lead the reception team to provide an exceptional “Customer Centric” environment focused on outstanding customer satisfaction and promoting our core Customer Service Values.
• Ensure accurate flow of customer and vehicle information, guaranteeing that vehicles are “Fixed Right the First Time” and delivered on time as promised.
• Foster a clean, safe, and organized reception area where high standards of cleanliness and safety are maintained, creating a welcoming atmosphere for our customers.
• Adhere to all departmental procedures and ensure compliance with company policies.
• Track and report the financial performance of employees responsible for selling labor hours and additional services.

About the Team

You will be working closely with the Aftersales Manager and liaising with the workshop team in a fast‑paced environment. You’ll be the go‑to person for addressing queries from other departments and customers, ensuring smooth and efficient operations within the service center.

Required Skills and Qualifications

• Minimum of 2 to 3 years’ experience as a Reception Supervisor/Manager in the automotive industry.
• Proven experience in managing day‑to‑day operations and overseeing a team.
• Strong leadership, organizational, and communication skills.
• Strong problem‑solving, leadership, and change‑management abilities.
• Excellent interpersonal and communication skills, with the ability to lead a team and deliver results.
• Proficient in MS Office; knowledge of SAP is an added advantage.
• Degree in Mechanical Engineering or any technical automotive‑related field.
• Arabic‑speaking is a valuable asset.
• Must have been an Al‑Futtaim employee for at least 18 months.