Service Engineer (Field-Base)

Ghobash Group; Abu Dhabi; On-site; AED 90,000 - 140,000; Full time

Job summary

Ghobash Group in Abu Dhabi is seeking a Service Engineer to provide on-site technical support for printing infrastructure and Managed Print Services. You will handle first-line and basic second-line issues, perform preventive maintenance, and coordinate with centralized teams to maintain device performance and SLA compliance.

The role requires a Diploma or Bachelor's in IT/Engineering, 3–5 years in printer maintenance or MPS, and strong troubleshooting, documentation, and customer communication

Qualifications

• Diploma in IT Electronics or a related field.
• Bachelor's degree in IT Engineering or equivalent practical experience.

Responsibilities

• Provide on-site first-level and basic second-level support for printers and MPS environments.
• Maintain troubleshooting and repair printers and related hardware.
• Perform preventive maintenance and routine health checks on printing devices.
• Monitor device performance, consumables and service alerts to ensure uninterrupted operations.
• Act as the primary on-site technical point of contact for MPS-related issues.
• Escalate complex incidents to senior engineers or vendors and coordinate timely resolution.
• Maintain accurate service documentation, incident logs and asset records.
• Support continuous service improvement initiatives and follow standard service procedures.

Skills

Troubleshooting

Printing systems

MPS environments

Documentation

Communication

Customer focus

Team coordination

Education

Diploma in IT Electronics

Bachelors IT Engineering

Job description

We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support preventive maintenance incident resolution and coordination with centralized service teams to ensure optimal device performance SLA compliance and customer satisfaction.

• Provide on-site first-level and basic second-level support for printers and MPS environments
• Maintain troubleshooting and repair printers and related hardware
• Perform preventive maintenance and routine health checks on printing devices
• Monitor device performance consumables and service alerts to ensure uninterrupted operations
• Act as the primary on-site technical point of contact for MPS-related issues
• Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
• Maintain accurate service documentation incident logs and asset records
• Support continuous service improvement initiatives and follow standard service procedures

Qualifications :

• Diploma in IT Electronics or a related field
• Bachelors degree in IT Engineering or equivalent practical experience

Additional Information :

• 3-5 years of experience in printer maintenance technical support or service engineering
• Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role

Skills & Abilities:

• Strong troubleshooting and problem-solving skills
• Good understanding of printing systems and MPS environments
• Basic knowledge of IT hardware networks and system troubleshooting
• Ability to coordinate effectively with internal teams and external vendors
• Strong documentation and reporting skills
• Customer-focused mindset with good communication skills

Remote Work :

No

Employment Type :

Full-time