Printer Support Engineer

Gulfjobfair; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

KBC Technologies in Dubai, UAE, seeks a Printer Support Engineer with 2+ years of experience to provide expert onsite and remote printer support. You will diagnose hardware and software issues, install drivers, and ensure printers in Windows and network environments run smoothly.

Responsibilities include configuring TCP/IP printers, managing print queues, coordinating with vendors for repairs, and maintaining asset records.

Qualifications

• 2+ years of printer support experience.
• Experience with laser/inkjet/MFPs.
• Comfort with ticketing systems and SLA compliance.

Responsibilities

• Provide technical support for printers (laser, inkjet, MFPs) in Windows and network environments.
• Install, configure, and troubleshoot printers and drivers.
• Diagnose hardware issues like paper jams, toner problems, and connectivity faults.
• Configure network printers using TCP/IP, IP addresses, DNS, and print servers.
• Manage spooler/print queue issues and ensure timely resolution.
• Perform preventive maintenance and replace printer components as needed.
• Support users remotely and onsite and document activities for SLA adherence.
• Coordinate with vendors for repairs, parts, and warranty needs.
• Maintain records of assets, repairs, consumables, and service activities.

Skills

Printer troubleshooting

Windows troubleshooting

Network printer setup

Remote support

Ticketing systems

Printer maintenance

Tools

Printer drivers

TCP/IP

DNS

Print server

Job description

Printer Support Engineer

Company Name – KBC Technologies

Location: Dubai, UAE

Experience: 2+years.

Notice Period: Immediate to 15 Days only.

Job Responsibilities

• Provide technical support for laser, inkjet, network, and multifunction printers (MFPs).
• Install, configure, and troubleshoot printers on Windows systems and network environments.
• Diagnose and resolve hardware issues such as paper jams, printing errors, toner problems, and connectivity failures.
• Perform printer driver installation, configuration, and updates.
• Configure network printers using TCP/IP, IP addresses, DNS, and print servers.
• Troubleshoot printer spooler, queue, and print-job-related issues.
• Perform preventive maintenance, cleaning, and replacement of printer components such as toner, drums, rollers, and fuser units.
• Support users remotely and onsite for printer-related technical issues.
• Monitor and manage printer incidents through ticketing systems and meet SLA requirements.
• Coordinate with vendors for hardware repairs, spare parts, and warranty-related issues.
• Maintain records of printer assets, repairs, consumables, and service activities.
• Provide user guidance on printer operation and basic troubleshooting.

Email :[e-mail]