Service Engineer - FAS Programming

Sundus; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Sundus is seeking a Service Engineer - FAS Programming to perform preventive, corrective, and routine maintenance across Life Safety, BMS, AV, ELV, and HVAC systems in Abu Dhabi. You will monitor performance, document actions, and ensure SLAs are met while delivering high customer satisfaction.

The role requires a Bachelor's in Electrical Engineering and 2–3 years of relevant experience, with strong troubleshooting and English communication skills.

Qualifications

• The candidate holds a relevant engineering degree.
• Experience with Life Safety, BMS, AV, ELV, and HVAC systems is required.
• Strong troubleshooting and documentation skills are essential.

Responsibilities

• Perform preventive, corrective, and routine maintenance on Life Safety, BMS, AV, ELV, and HVAC systems.
• Monitor system performance, identify issues, and escalate when needed.
• Maintain accurate maintenance records and service reports.
• Respond to service requests within SLAs and ensure timely resolutions.
• Troubleshoot hardware, software, and OS issues with minimal downtime.
• Install, configure, repair, and update system hardware and software as required.
• Coordinate spare parts and materials for maintenance activities.
• Conduct root-cause analysis for recurring issues and coordinate timely resolutions.
• Collaborate with internal teams and maintain strong customer relationships.
• Ensure compliance with information security policies and procedures.

Skills

Life Safety systems

BMS

AV

ELV

HVAC

ICT

Troubleshooting

Education

Bachelor's degree in Electrical Engineering

Tools

Microsoft Office

Job description

Job title: Service Engineer - FAS Programming

Job Location: Abu Dhabi

Job Summary

The Service Engineer is responsible for performing preventive, corrective, and routine maintenance activities for Life Safety, Security, Building Management Systems (BMS), Audio Visual (AV), Extra Low Voltage (ELV), and HVAC systems. The role ensures reliable system performance, timely resolution of service requests, compliance with service level agreements (SLAs), and high customer satisfaction through effective troubleshooting and maintenance.

Job code: JPC - 6288

Key Responsibilities

• Perform preventive, corrective, and routine maintenance on Life Safety, Security, BMS, AV, ELV, and HVAC systems to ensure reliable operation.
• Monitor system performance and identify recurring issues, escalating them to the Team Lead when required.
• Maintain accurate maintenance records, service reports, and project documentation.
• Monitor graphic workstations for alarms, alerts, and system errors, ensuring uninterrupted system availability.
• Respond promptly to customer service requests and complete assigned tasks within agreed SLAs.
• Troubleshoot hardware, software, and operating system issues with minimal downtime.
• Install, configure, repair, and update system hardware and software as required.
• Perform regular system inspections, housekeeping activities, and preventive maintenance schedules (PPMs).
• Record system issues, corrective actions, and resolutions to minimize recurring faults.
• Coordinate materials and spare parts required for maintenance activities.
• Monitor existing systems and recommend upgrades or enhancements to improve performance and reliability.
• Conduct root cause analysis for recurring technical issues and coordinate timely resolutions.
• Escalate critical incidents when necessary to ensure timely resource allocation and issue resolution.
• Manage service requests from initiation through completion, including documentation and status updates.
• Collaborate with internal teams and maintain strong customer relationships by providing timely communication and service updates.
• Ensure compliance with information security policies and organizational procedures.

Qualifications and Experience

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, or a related discipline.
• 2 3 years of relevant experience in maintenance and servicing of Life Safety, Security, BMS, AV, ELV, HVAC, or related building systems.

Required Skills

• Strong technical knowledge of Life Safety, Security, BMS, AV, ICT, Fire Fighting (FF), and ELV systems.
• Experience in preventive and corrective maintenance activities.
• Strong troubleshooting and root cause analysis skills.
• Ability to install, configure, and maintain hardware and software systems.
• Knowledge of service management processes and SLA compliance.
• Good documentation and reporting skills.
• Proficiency in Microsoft Office applications.
• Excellent communication skills in English (reading, writing, and speaking).
• Strong teamwork and customer service skills.
• Ability to work under pressure and respond proactively to technical issues.