Service Engineer

Zahrawi Group; Dubai; On-site; AED 75,000 - 100,000; Full time

Job summary

Zahrawi Group, a leader in the GCC Healthcare Industry, is seeking a skilled candidate to provide preventive maintenance and support for laboratory equipment. Candidates with over 3 years of experience in fields such as histopathology, microbiology, or molecular diagnostics are encouraged to apply.

This role requires strong IT troubleshooting skills and a willingness to move to the UAE. The position offers opportunities to collaborate with sales teams and participate in training sessions.

Qualifications

• 3+ years of experience in related fields.
• Willingness to relocate to the company on Visa.
• Preference for candidates based in UAE.

Responsibilities

• Develop and implement preventive maintenance plans.
• Ensure proper installation of machines.
• Perform timely corrective actions during breakdowns.
• Provide support to Lab Technicians.
• Ensure timely submission of reports.

Skills

Hands-on experience with laboratory equipment

Strong exposure to histopathology

Strong exposure to microbiology

Strong exposure to molecular diagnostics

IT troubleshooting skills for laboratory equipment

Servicing and maintenance

Time management

Job description

Job Brief

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories & Analytical Industries.

Accountabilities

Preventive Maintenance

• Develop and implement a regular and timely preventive maintenance plan in accordance with Health Authority and Quality Control policies and regulations.
• Ensure that all machines undergo scheduled preventive maintenance.
• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of instrument ordered.
• Ensure proper installation of machines to prevent any issues for the customer.

Machine Breakdowns

• Perform timely corrective actions in response to breakdown calls.
• Coordinate the prompt delivery of received spare parts.
• Promote and sell service contracts for various products managed.
• Meet the annual revenue target.

Application

• Provide support to Lab Technicians with any application-related tasks as required.

Trainings

• Participate in training sessions as scheduled or required.

Administrative

• Ensure the timely submission of weekly reports.
• Assist the service coordinator in preparing Health Authority and Quality Control documentation for new installations.
• Maintain and update the instrument database.
• Collaborate with the Sales team to provide technical information and coordinate pre-installation site visits.
• Share relevant sales leads or information with the Sales team.

Reports

• Periodic Reporting to the Line Manager.

Requirements

• Job Specific Skills: Hands‑on experience with laboratory equipment, strong exposure to areas such as histopathology, microbiology, or molecular diagnostics, strong IT troubleshooting skills for laboratory equipment, servicing, maintenance, time management.
• Experience: 3+ years of experience.
• Candidate should be willing to move to the company on Visa.
• Candidate are preferred to be based in UAE.