Product Executive/Specialist - Surgical

Zahrawi Group; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

Zahrawi Group is seeking a Product Executive/Specialist based in Dubai. The role involves promoting high-quality products and services in the healthcare sector and ensuring customer satisfaction.

The ideal candidate will have over five years of experience in operating theatre environments and a valid UAE driving license. Responsibilities include conducting market research, negotiating contracts, and providing training and support to customers.

Qualifications

• Must have valid UAE driving license.
• 5+ years of experience related to attending operating theatre.
• Good knowledge in surgical products.

Responsibilities

• Promote products and services to maximize profits.
• Conduct market research to identify potential customers.
• Negotiate contracts with new and existing customers.
• Provide training and support to customers.

Skills

Knowledge in surgical products

Customer relationship management

Market research

Job description

Product Executive/Specialist - Surgical - (671)

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

Job Brief

The incumbent will be responsible for promoting products and services, identifying new sales opportunities, negotiating contracts, and ensuring customer satisfaction to maximize profits.

Accountabilities

• Adhere to all Zahrawi Policies & Procedures as applicable.

Market Knowledge

• Conducting market research to identify new potential customers.
• Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.
• Planning and assisting with new product releases and events.
• Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state‑of‑the‑art practices, and participating in professional societies.

Business Development

• Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.
• Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Following up with the new customers after the demo session to negotiate contracts and packages.
• Ensuring all details of the contract are compliant with our rules & regulations.
• Following up with the Procurement & Logistics team with regards to sending them the products and ensuring that it reaches them on time.

Marketing

• Coordinating with the Marketing Department for any new materials that need to be done.
• Maintaining relationships with existing customers by providing them with support, information, and guidance.
• Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.
• Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.
• Assisting the customers in answering all product‑related questions in a professional and timely manner.
• Recommending new service improvements to further build on the relationship.
• Advising helpful new product recommendations and suggestions to customers to increase revenue.
• Negotiating contracts and packages with existing customers.
• Maintaining quality service by establishing and enforcing Zahrawi standards.

Operating Theatre (If Applicable)

• Assist in surgeries by accompanying doctors and nurses, providing support with any equipment‑related issues they may encounter during procedures.

Data Tracking

• Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.

Orders

• Placing orders to the concerned purchase coordinator.

Invoicing

• Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.

Delivery

• Coordinate with the warehouse for the timely deliveries.

Application

• Conducting training session to customers.
• Assisting the customers with the equipment that is being used.
• Solving any issues that they might be facing while using the equipment.

Requirements

• Additional details: Candidates are preferred to be based in UAE. Must have valid UAE driving license.
• Experience: 5+ years of experience related to attending (operating theatre) is required.
• Job Specific Skills: Require a good knowledge in surgical products.