Service Delivery Head and Project Manager

Netaq LLC.; Abu Dhabi; On-site; AED 350,000 - 520,000; Full time

Job summary

Netaq LLC seeks a Service Delivery Head and Project Manager in Abu Dhabi, UAE to oversee pre-sales, team management and end‑to‑end software project delivery. You will manage proposals, KPIs, budgets, and collaboration across Sales, Marketing, and technical teams to drive client value.

Ideal candidates bring 10+ years in PM/SDH roles, strong leadership, and fluency in English and Arabic. This role requires on-site work in Abu Dhabi and deep knowledge of software development processes.

Qualifications

• 10+ years of experience in project management or service delivery leadership.
• Experience in UAE preferred.
• Proven ability to lead multi-disciplinary teams and manage stakeholders.

Responsibilities

• Oversee software development services for new and support projects.
• Study tenders (RFP/RFQ/RFI) and prepare technical and commercial proposals.
• Perform pre-sales demos and activities.
• Identify customer requirements and maintain relationships with end-users and stakeholders.
• Lead project teams, monitor progress, manage budgets and KPIs.
• Coordinate with Sales & Marketing to target client segments and plans.
• Ensure delivery standards across initiation, planning, execution, and closure.
• Manage scope, schedule, cost, quality, resources and risks for software projects.

Skills

10+ years experience in PM/SDH

Pre-sales leadership

Stakeholder management

Jira

MS Project

English & Arabic communication

Tools

Jira

MS Project

Job description

Service Delivery Head and Project Manager

We are looking for a competitive and trustworthy Service Delivery Head and Project Manager to handle all the pre-sales, team management, and project management activities.

Job Responsibilities:

• Manage the Software Development services for new and support projects.
• Study the new tenders (RFP, RFQ, RFI, …etc) and prepare the required technical and commercial proposals for submissions.
• Perform the required pre-sales demos and activities.
• Identifying customer requirements, needs and issues by maintaining an excellent relationship with end-users andstakeholders.
• Leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
• Monitoring and managing products development process, software development process,presales activities, and support functions for delivered projects.
• Cooperating with the Sales & Marketing teams to identify the target client’s segment and build the marketing and sales plans.
• Developing a deep understanding of projects to gain insights into the scope of service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
• Collaborating with technical design teams to set standards for software, hardware, and security.
• Responsible for all the project phases (Initiation, Planning, Execution, Monitoring and Control & Closure).
• Manage Software Development Projects (Scope, Schedule, Cost, Quality, Resource, Communications, Risk, Procurement & Stakeholders).

Job Requirements:

• Should have development experience with at least 10 years’ experience, as Project Manager, Program Manager, Service Delivery Head, or any relevant role.
• Should have experience in UAE.
• English and Arabic speaking (preferred).
• Thorough understanding of marketing and negotiating techniques.
• Self-motivated with a results-driven approach.
• Good knowledge with project management tools like MS Project, Jira, …etc.
• Aptitude in delivering attractive presentations.