Service Contract Executive

Al Futtaim Private Company (LLC); Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd.

in Dubai seeks a detail-oriented Service Contract Executive to join the BYD Aftersales team, responsible for the creation, maintenance, pricing, and administration of service contracts while ensuring accuracy, compliance, and operational efficiency. You will support branches, manage contract data in SAP IS-AUTO, and contribute to pricing initiatives that support business growth and customer retention.

Responsibilities

• Create and maintain service contracts for new vehicle models and update existing contracts.
• Manage service contract data within SAP IS-AUTO, ensuring accuracy and completeness.
• Maintain and update service contract parts pricing and cost structures.
• Create and administer service contracts for fleet customers.
• Process contract-related requests including transfers, terminations, reinstatements, and refunds.
• Provide timely support and guidance to branches on contract-related matters.
• Generate ad-hoc reports and business insights to support decision-making.
• Support pricing initiatives, corporate pricing requests, and new business programs.
• Collaborate with stakeholders to ensure contract accuracy and prevent revenue leakage.

Tools

SAP IS-AUTO

Job description

We are seeking a detail-oriented Service Contract Executive to join our BYD Aftersales team. This role is responsible for the creation, maintenance, pricing, and administration of service contracts while ensuring accuracy, compliance, and operational efficiency. The successful candidate will provide contract-related support to branches, manage service contract data within SAP, and contribute to pricing initiatives that support business growth and customer retention.

What you will do:

• Create and maintain service contracts for new vehicle models and update existing contracts as required.
• Manage service contract data within SAP IS-AUTO, ensuring accuracy and completeness.
• Maintain and update service contract parts pricing and cost structures.
• Create and administer service contracts for fleet customers.
• Process contract-related requests including transfers, terminations, reinstatements, and refund payouts.
• Provide timely support and guidance to branches on contract-related matters.
• Generate ad-hoc reports and business insights to support decision-making.
• Support pricing initiatives, corporate pricing requests, and new business programs.
• Collaborate with stakeholders to ensure contract accuracy and prevent revenue leakage.