Service Advisor - Freelander, Dubai & Abu Dhabi

Al Tayer Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al Tayer Group in Dubai is seeking an experienced Service Advisor to provide professional service to customers by accurately recording and organizing repair and maintenance work, based on manufacturer recommendations and approved requirements.

You will greet customers, discuss needs, explain costs, prepare work instructions for technicians, supervise job progress, and ensure final delivery meets the stated standards, while actively growing the customer base through proactive follow-up.

Qualifications

• Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate.
• 2-5 years' experience in automotive trade.

Responsibilities

• Receive and greet customers and discuss servicing/repair needs.
• Explain contents of the job, its value and costs; prepare clear work instructions for technicians.
• Organize inspections to ensure quality and customer satisfaction.
• Deliver the vehicle after repair with courteous service and maintain relationship with customer.
• Upsell new accessories and service packages; participate in service campaigns.
• Keep customers informed about progress and back-order parts; follow up on WIP and delivery timelines.

Skills

Customer service

Communication

Sales and upselling

Documentation and work order prep

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Graduate

Job description

Job Description

To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs

Responsibilities

Functional Roles and Responsibilities

• Receive and greet customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
• Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
• Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
• Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
• Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
• Keep the customers constantly posted on the status of the back-order parts, their actual date and time of arrival to assure customer of the company’s genuine interest in sorting out his problem so as retain customer’s confidence.
• Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
• Up sell new accessories, service packages, additional service and participate actively in service campaign.
• Upgrade product knowledge through web-based training and classroom training.
• Establish cordial relation with customers and workshop staff.
• Follow up on Work in Progress (WIP) targeting closer in 30 days.
• Follow-up with customers on long pending vehicles for taking delivery.

Qualifications & Experience

• Vocational qualification in automotive trade or Diploma in Automobile Engineering or graduate
• 2 -5 years' experience in automotive trade