Service Administrator

Confidential Company; Sharjah; Vor Ort; AED 120.000 - 180.000; Vollzeit

Zusammenfassung

Confidential Company is seeking an experienced administrator to support the Aftermarket business, ERP/Job Card and Timesheet systems, and site mobilizations. You will manage documentation, reporting, and billing-related tasks across service, parts, and commissioning activities.

Ideal candidates bring 8–10 years of administration experience, strong English communication, and a keen interest in process optimization.

Qualifikationen

• Prior experience in an administration, coordination, or aftermarket support role preferred.
• ERP system experience required; experience with Job Card/Timesheet or similar systems an advantage.
• Strong organizational and administrative skills with an interest in process optimization.
• Good English communication skills.
• 8-10 years of experience.

Aufgaben

• Prepare, distribute, and file documentation, reports, and correspondence for the Aftermarket business.
• Support scheduling, tracking, and follow-up of administrative tasks across service, parts, and commissioning activities.
• Act as a central administrative point of contact for aftermarket documentation and reporting needs.
• Administer the new Job Card and Timesheet ERP system, including data entry, updates, and record accuracy.
• Maintain job card and timesheet records to ensure completeness and timely submission.
• Support troubleshooting and act as a point of contact for day-to-day ERP system queries.
• Coordinate documentation for E&R Site Services mobilizations.
• Administer timesheet and billing documentation related to E&R site mobilizations, ensuring accuracy and timely processing.
• Liaise with site teams and internal stakeholders to track mobilization status and resolve documentation gaps.
• Administer complaint cases in the Service Central digital tool, taking on this function as part of the role.
• Ensure complaint case records are accurately logged, updated, and closed out in a timely manner.
• Support the preparation of parts quotations, ensuring accuracy of pricing, part numbers, and customer details.
• Provide support to the Parts Team in the preparation of parts orders.
• Liaise with the parts team to confirm availability, lead times, and pricing for quotation requests.

Kenntnisse

ERP experience

Organization skills

English communication

Administrative skills

Tools

Job Card/Timesheet system

ERP system

Jobbeschreibung

• Prepare, distribute, and file documentation, reports, and correspondence for the Aftermarket business.
• Support scheduling, tracking, and follow-up of administrative tasks across service, parts, and commissioning activities.
• Act as a central administrative point of contact for aftermarket documentation and reporting needs.

ERP & Systems Administration

• Administer the new Job Card and Timesheet ERP system, including data entry, updates, and record accuracy.
• Maintain job card and timesheet records to ensure completeness and timely submission.
• Support troubleshooting and act as a point of contact for day-to-day ERP system queries.

E&R Site Services Coordination

• Coordinate documentation for E&R Site Services mobilizations.
• Administer timesheet and billing documentation related to E&R site mobilizations, ensuring accuracy and timely processing.
• Liaise with site teams and internal stakeholders to track mobilization status and resolve documentation gaps.

Service Central Administration

• Administer complaint cases in the Service Central digital tool, taking on this function as part of the role.
• Ensure complaint case records are accurately logged, updated, and closed out in a timely manner.

Parts Quotation & Order Support

• Support the preparation of parts quotations, ensuring accuracy of pricing, part numbers, and customer details.
• Provide support to the Parts Team in the preparation of parts orders.
• Liaise with the parts team to confirm availability, lead times, and pricing for quotation requests.

Desired Candidate Profile

• Prior experience in an administration, coordination, or aftermarket support role preferred.
• ERP system experience required; experience with Job Card/Timesheet or similar systems an advantage.
• Strong organizational and administrative skills with an interest in process optimization.
• Good English communication skills.
• 8-10 years of experience