Senior Waiter & Service Team Lead

AlphaMind Group; Dubai; On-site; AED 112,000 - 156,000; Full time

Benefits offered by this job

Region-leading group

Multicultural environment

Career growth opportunities

Exposure to high-profile projects

Job summary

AlphaMind Group is seeking a Head Waiter for a full-time position in Dubai. You will lead service staff, ensure high-quality guest experiences, and coordinate with kitchen, bar, and host teams to maintain smooth service.

Candidates should have prior leadership in fast-paced hospitality, strong communication, and a solid command of POS systems. The role offers exposure to premium hospitality projects within AlphaMind's dynamic, multicultural environment and opportunities for career growth with a

Qualifications

• Experience as Head Waiter, Senior Waiter, Captain or similar in high-volume hospitality.
• Strong knowledge of F&B service standards and guest interaction.
• Ability to lead, coach and supervise service staff.

Responsibilities

• Welcome and attend to guests in a professional, friendly, and attentive manner.
• Ensure guests receive efficient, personalized, and high-quality service throughout their experience.
• Take accurate food and beverage orders and ensure they are properly communicated to the kitchen and bar.
• Monitor guest satisfaction and promptly address requests, concerns, or complaints.
• Maintain strong knowledge of the menu, ingredients, allergens, and daily promotions.
• Lead and supervise Waiters, Runners, and other assigned service staff during operations.
• Brief the team before each shift regarding reservations, VIP guests, promotions, menu changes, and operational requirements.
• Coordinate effectively with Kitchen, Bar, Hostess, and other departments to ensure smooth service.
• Handle cash, payments, and POS transactions accurately when required.

Skills

Guest service

Leadership

Communication

Team management

Attention to detail

Tools

POS systems

Job description

AlphaMind Group is seeking a Head Waiter for a full-time position in Dubai. You will lead service staff, ensure high-quality guest experiences, and coordinate with kitchen, bar, and host teams to maintain smooth service.

Candidates should have prior leadership in fast-paced hospitality, strong communication, and a solid command of POS systems. The role offers exposure to premium hospitality projects within AlphaMind's dynamic, multicultural environment and opportunities for career growth with a