Head Waiter

Keka Technologies Private Limited; United Arab Emirates; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Dynamic work environment

Brand exposure to high-profile venues

Career growth opportunities

Exposure to leading hospitality brands

Job summary

AlphaMind's CLAP Dubai is seeking a Head Waiter to lead front-of-house service, ensuring exceptional guest experiences in a high-volume, luxury setting. The role focuses on service excellence, staff coaching, and maintaining top-tier hospitality standards across three spaces.

The ideal candidate has 2+ years in fine dining, strong knowledge of menus and wine, and the ability to guide guests confidently while managing dynamic team interactions in a multicultural environment.

Qualifications

• Bachelor's degree in Hospitality Management or related field; or equivalent professional experience.
• Minimum of 2 years of front-of-house service in high-volume, fine dining or luxury venues.
• Proven experience in a similar position.
• Advanced knowledge of service protocols, dining etiquette, and international standards.
• Strong knowledge of food, wine, and beverages and ability to guide guests.

Responsibilities

• Engage actively with guests to gather feedback and drive positive impressions.
• Handle guest requests, inquiries, and complaints professionally and courteously.
• Master the premium menu and coach team on dishes, ingredients, and preparation methods.
• Promote seasonal items and special offerings to enhance guest spend.
• Provide coaching, motivation, and real-time feedback to waiters during service.
• Liaise with restaurant management on issues and guest preferences to improve service.

Skills

Front-of-house

Team leadership

POS proficiency

Guest service

Multicultural teamwork

Communication

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Job description

AlphaMind is a global lifestyle and hospitality entity born from a strategic partnership between ADMO Lifestyle Holding and Addmind Hospitality. Combining the expertise of two industry leaders, AlphaMind develops and operates world-class restaurants, lounge bars, beach clubs, nightlife destinations, and lifestyle concepts across the UAE, Europe, and beyond. Its portfolio includes iconic brands such as CLAP, KIRA, LITT, Bar du Port, Iris, and other award-winning hospitality experiences.

Driven by creativity, innovation, and exceptional guest experiences, AlphaMind continues to expand its footprint globally while maintaining the highest standards of operational excellence and hospitality.

About CLAP Dubai

Perched high above DIFC, CLAP Dubai is an award-winning restaurant, bar, and lounge that blends cuisine, design, music, mixology, and warm service, inviting guests to tune in and find their own rhythm. The experience unfolds across three distinct spaces — the bar, the dining room, and the open terrace — where every detail moves in harmony with the guest. From golden sunsets to vibrant dinners that evolve into late-night revelry, CLAP captures that perfect balance between luxury and play, where indulgence feels effortless any day of the week.

Head Waiter to lead front-of-house service operations and ensure exceptional guest experiences across CLAP Dubai. The ideal candidate will demonstrate mastery of service excellence, strong team leadership capabilities, and the ability to maintain the highest standards of hospitality in a high-volume, high-profile environment.

Position Type: Full-Time

Key Responsibilities

Guest Experience & Service Leadership

• Engage actively with guests to gather direct feedback and drive positive, lasting impressions
• Handle guest requests, enquiries, and complaints professionally and courteously, escalating when needed
• Master the premium menu and coach team members on dishes, ingredients, and preparation methods
• Promote seasonal items, beverage options, and special menu offerings to enhance guest spend and experience
• Make personalized recommendations based on guest preferences and dietary needs
• Ensure team confidence in menu knowledge through consistent guidance during service

Team Coordination & Communication

• Provide coaching, motivation, and real-time feedback to waiters during service
• Liaise with restaurant management on food-related issues and reception on guest preferences, dietary restrictions, and return times
• Monitor order accuracy and ownership of special requests, allergies, and dietary requirements

Operational Standards

• Ensure all crockery, cutlery, glassware, and service equipment are prepared and available before service
• Maintain spotless cleanliness and organization of the dining section throughout opening hours
• Monitor opening and closing checklists to ensure all duties are completed
• Handle bill payments and financial transactions accurately and efficiently

Requirements

• Bachelor's Degree in Hospitality Management or a related field; or equivalent professional experience in fine dining service.
• Minimum of 2 years of front-of-house service experience in high-volume, fine dining, or luxury hospitality venues.
• Proven experience in a similar position.
• Advanced knowledge of service protocols, dining etiquette, and international service standards.
• Strong understanding of food, wine, and beverage offerings and the ability to guide guests through offerings confidently.
• Demonstrated ability to lead, motivate, and train teams in a fast-paced, multicultural environment.
• Exceptional communication, interpersonal, and guest-facing skills with the ability to remain calm under pressure.
• Proficiency in POS systems.
• Ability to work flexible hours including evenings, weekends, and late nights as required.
• A genuine passion for hospitality, guest service excellence, and creating memorable experiences.

What We Offer

• Opportunity to work with one of the region's leading hospitality and lifestyle groups.
• Dynamic, collaborative, and multicultural work environment.
• Exposure to high-profile hospitality brands and landmark venues.
• Career growth and professional development opportunities.

Join Us

If you are a driven and guest-obsessed hospitality professional with a passion for operational excellence and a love for vibrant dining experiences, we would love to hear from you.