Senior Surveillance Controller

pragmaticplay; Ras Al Khaimah; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Relocation package

Company housing included

Comprehensive medical insurance

Learning & development access

Supportive team culture

Job summary

ARRISE is seeking a Senior Surveillance Controller in the UAE to oversee live casino integrity. You will monitor games, document incidents, and support investigations while coordinating with Risk, Compliance and Operations.

Ideal candidates have senior surveillance experience in iGaming, demonstrate leadership, and communicate effectively in English. Relocation benefits, medical coverage, and a supportive team culture are offered.

Qualifications

• Extensive experience in surveillance within iGaming or related fields.
• Proven leadership with ability to mentor junior staff.
• Strong risk detection and mitigation skills.

Responsibilities

• Monitor live gaming activities for compliance with procedures and standards.
• Document irregularities and support investigations with evidence.
• Collaborate with Risk, Compliance and Operations to uphold integrity.
• Mentor Surveillance Controllers and guide complex cases.
• Identify improvements in surveillance practices and training.

Skills

Leadership

Surveillance expertise

Risk assessment

Analytical thinking

English proficiency

MS Office

Tools

Surveillance software

Monitoring systems

Job description

Role Description:

As part of our continued growth, we are expanding our Surveillance department and seeking a skilled and dedicated Senior Surveillance Controller to join the team. This role is crucial in maintaining the security and integrity of our Live Casino operations. The ideal candidate will bring strong experience in surveillance within the iGaming industry, demonstrate a proactive attitude and show leadership capabilities during daily operations.

Responsibilities:

• Monitor live gaming activities to ensure compliance with internal procedures and regulatory standards.
• Detect, report, and thoroughly document irregularities, suspicious behavior, and operational issues.
• Support internal investigations by gathering evidence, reviewing video footage, and compiling detailed incident reports.
• Work closely with Risk, Compliance, and Operations departments to uphold the integrity of live games.
• Mentor and assist Surveillance Controller , offering guidance on complex or sensitive cases.
• Identify and communicate potential improvements in surveillance practices and team training.
• Maintain strict confidentiality and uphold the highest ethical standards during all activities.

Requirements:

• Proven experience in surveillance within the iGaming industry or a related field; prior senior surveillance experience is preferred.
• Deep understanding of Live Casino operations and associated risks and compliance requirements.
• Demonstrated leadership skills with the ability to guide, mentor, and support team members.
• Exceptional analytical and decision-making skills, with a strong focus on risk detection and mitigation.
• High attention to detail and the ability to quickly spot irregularities in live operations.
• Flexibility to work 9-hour shifts, including weekends and evenings, as required in 24/7 environments.
• High level of professionalism, integrity, and responsibility.
• Strong English communication skills (written and spoken), with the ability to collaborate across departments.
• Proficiency in Microsoft Office 365 and familiarity with surveillance software and monitoring systems.

Nice to have:

• Experience with surveillance technologies and security systems (e.g., cameras, monitoring protocols).
• Knowledge of data analysis and reporting tools such as SQL, Tableau, or similar platforms.
• Experience in proposing or implementing process improvements in a compliance or security context.

What We Offer:

• Relocation package (visa, work permit, flights & travel insurance)
• Strong career development through ARRISE Learning Hub
• Competitive salary & international work environment.
• Fully furnished accommodation with utilities included.
• Comprehensive medical insurance coverage
• Supportive, team-oriented culture

About Us

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Serbia, Romania, India, Canada, UAE, Brazil, Colombia, Bulgaria—we are a global team of over 13,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.