Surveillance Controller

pragmaticplay; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Accommodation

Relocation support

Medical insurance

Learning Hub access

Team culture

Job summary

ARRISE is seeking a Surveillance Controller to monitor Live Casino activity in real time, detect high‑risk behavior, and ensure security and fairness of gaming operations. The role involves data analysis, collaboration with Risk and Operations, and producing clear reports on trends and irregularities.

Ideal candidates are recent graduates or final-year students in technical or analytical fields with strong English communication, proficiency in Office 365, and willingness to work 9‑hour shifts

Qualifications

• Recent graduate or final-year student in technical or analytical fields.
• Strong understanding of online gaming operations, especially Live Casino products.
• Willingness to work 9-hour shifts, including nights and weekends.
• Excellent attention to detail and analytical thinking.
• Proficiency in Microsoft Office 365 (Excel, Word, Outlook).
• Excellent English communication skills, both written and spoken.

Responsibilities

• Monitor Live Casino activity in real time to detect high‑risk behavior or fraudulent play.
• Ensure the security, compliance, and fairness of gaming tables and technical equipment.
• Identify suspicious betting patterns and elevate issues per internal protocols.
• Gather and consolidate surveillance data for deeper risk analysis.
• Collaborate with Risk and Operations teams to assess potential threats and safeguard game integrity.
• Deliver clear and concise reports on observed trends, irregularities, or emerging threats.
• Maintain confidentiality and adhere to the highest standards of professional integrity.
• Communicate clearly with internal departments and external partners.
• Assist with daily operational duties and support initiatives led by the Team Lead or Manager.
• Document irregularities, suspicious behavior, and operational concerns with accuracy.

Skills

Attention to detail

Analytical thinking

English communication

Time management

Excel proficiency

Education

Recent graduate

Final year student

Tools

SQL

Tableau

Surveillance tools

Job description

Role Description:

The Surveillance Controller is responsible for ensuring the security, fairness, and integrity of ARRISE’s operations. Through real-time monitoring, data analysis, and close coordination with cross‑functional teams, the Surveillance Controller plays a vital role in detecting irregularities, minimizing fraud, and upholding the integrity of our gaming platform.

Responsibilities

• Monitor Live Casino activity in real time to detect high‑risk behavior or fraudulent play.
• Ensure the security, compliance, and fairness of gaming tables and technical equipment.
• Identify suspicious betting patterns and elevate issues per internal protocols.
• Gather and consolidate surveillance data for deeper risk analysis.
• Collaborate with Risk and Operations teams to assess potential threats and safeguard game integrity.
• Deliver clear and concise reports on observed trends, irregularities, or emerging threats.
• Maintain confidentiality and adhere to the highest standards of professional integrity.
• Communicate clearly with internal departments and external partners.
• Assist with daily operational duties and support initiatives led by the Team Lead or Manager.
• Document irregularities, suspicious behavior, and operational concerns with accuracy.

Requirements

• Recent graduate or final‑year student in technical or analytical fields (e.g., computer science, engineering, business).
• Strong understanding of online gaming operations, especially Live Casino products.
• Willingness to work 9‑hour shifts, including nights and weekends, within a 24/7 operation.
• Excellent attention to detail and analytical thinking.
• Effective time management and task prioritisation under pressure.
• Strong ethical standards and professional integrity.
• Proficiency in Microsoft Office 365 (Excel, Word, Outlook).
• Excellent English communication skills, both written and spoken.

Nice to Have

• Familiarity with surveillance tools or security systems.
• Knowledge of data management or visualization tools (e.g., SQL, Tableau).
• Prior internship or academic projects in surveillance, security, or risk‑related fields.

What We Offer:

• Fully furnished accommodation with utilities included
• Relocation assistance (visa, work permit, flights & travel insurance)
• Comprehensive medical insurance coverage
• Strong career development through ARRISE Learning Hub
• Supportive, team‑oriented culture

About us:

ARRISE is a leading supplier of player‑favorite content to the iGaming industry. We are a software development and services company delivering end‑to‑end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Serbia, Romania, India, Canada, UAE, Brazil, Colombia, Bulgaria—we are a global team of over 12,000+ talented individuals with decades of experience across multiple industries and professions. Together, we form a cross‑functional powerhouse driven to deliver